Ortto incident

Partial Outage of Ortto Web Interface and API

Major Resolved View vendor source →

Ortto experienced a major incident on December 1, 2025 affecting Ortto application and Ortto API, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 11:19 PM UTC
Resolved
Dec 02, 2025, 03:16 AM UTC
Duration
3h 56m
Detected by Pingoru
Dec 01, 2025, 11:19 PM UTC

Affected components

Ortto applicationOrtto API

Update timeline

  1. investigating Dec 01, 2025, 11:19 PM UTC

    We are currently working on an issue that is causing a partial outage of the Ortto Web interface and API.

  2. identified Dec 02, 2025, 12:14 AM UTC

    We have identified the cause and working on a full resolution. Error rates have significantly dropped.

  3. monitoring Dec 02, 2025, 01:37 AM UTC

    We have deployed fixes for the impacted resources, and all services should have returned to normal.

  4. resolved Dec 02, 2025, 03:16 AM UTC

    This incident has been resolved.