Ortto experienced a minor incident on January 23, 2026 affecting Autopilot Journeys, lasting 15h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Autopilot Journeys
Update timeline
- identified Jan 23, 2026, 09:40 PM UTC
This issue only relates to the Autopilot Journeys application. We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment. We are working with our database provider to resolve the issue.
- resolved Jan 24, 2026, 01:08 PM UTC
This incident has been resolved.