Resolved after 15 hours 28 minutes, affecting Autopilot Journeys, on January 23, 2026.
This issue only relates to the Autopilot Journeys application. We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment. We are working with our database provider to resolve the issue.
Affected components
Update timeline
- identified Jan 23, 2026, 09:40 PM UTC
This issue only relates to the Autopilot Journeys application. We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment. We are working with our database provider to resolve the issue.
- resolved Jan 24, 2026, 01:08 PM UTC
This incident has been resolved.
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