Ortto incident
Intermittent loading issues on Autopilot Journey subcomponent
Resolved after 17 hours 23 minutes, affecting Autopilot Journeys, on January 26, 2026.
The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.
Affected components
Update timeline
- investigating Jan 26, 2026, 04:22 PM UTC
We are investigating intermittent loading issues on the Autopilot Journeys subcomponent.
- identified Jan 26, 2026, 11:42 PM UTC
We have identified the root cause of the service disruption and have implemented mitigation measures. While we continue work on a permanent resolution, some users may still experience loading issues in the user interface, at a reduced frequency. This impact is limited to the UI of the Autopilot Journeys component of the web app. Journeys execution, APIs, form submissions, and other functionality are unaffected.
- resolved Jan 27, 2026, 09:46 AM UTC
The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.
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