Service Disruption

Update timeline

1. investigating Apr 09, 2026, 05:23 AM UTC

   Some customers are experiencing errors such as "Failed to call API" and "System error" when using the platform. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

2. investigating Apr 09, 2026, 06:07 AM UTC

   We continue to investigate errors being experienced by some customers. We have engaged our cloud provider for additional support.

3. investigating Apr 09, 2026, 08:05 AM UTC

   We have applied a workaround which has reduced the impact for affected customers. We are continuing to monitor the platform and will work towards a permanent fix. We will provide further updates tomorrow as our investigation continues.

4. identified Apr 10, 2026, 12:52 AM UTC

   We have potentially identified the cause of the issue and are implementing a fix. The application is currently operational. We will provide a further update shortly.

5. monitoring Apr 10, 2026, 01:10 AM UTC

   We believe the issue has been resolved and all services are operating normally. We are continuing to monitor the platform closely. If you are still experiencing any issues, please contact our support team.

6. resolved Apr 10, 2026, 02:03 AM UTC

   The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team.