- Detected by Pingoru
- Apr 28, 2026, 10:37 AM UTC
- Resolved
- May 01, 2026, 10:31 AM UTC
- Duration
- 2d 23h
Affected: Social Networks
Timeline · 4 updates
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investigating Apr 28, 2026, 10:37 AM UTC
We’re currently seeing some sporadic issues with Instagram posts that include media not publishing as expected. From what we can see so far, this looks to be linked to an issue with Instagram’s API. It’s also affecting other third-party platforms that connect in the same way, so it’s not isolated to Orlo. Facebook posts aren’t impacted. We’re keeping a close eye on things and will update here as soon as we know more. Sorry for any disruption this may cause, and thanks for bearing with us.
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investigating Apr 29, 2026, 03:40 PM UTC
We're still seeing sporadic issues with Instagram posts that include media not publishing as expected. This also seems to be affecting Facebook Reel posts. From what we can see so far, this looks to be linked to an issue with the API we use to integrate with these networks. It’s also affecting other third-party platforms that connect in the same way, so it’s not isolated to Orlo. We have submitted a bug report to their team, are keeping a close eye on things and will update here as soon as we know more. Sorry for any disruption this may cause, and thanks for bearing with us.
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monitoring Apr 30, 2026, 12:56 PM UTC
A workaround to the Instagram and Facebook reel posting issues has been released, and we're currently monitoring this. We appreciate your patience so far and apologise for any inconvenience caused.
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resolved May 01, 2026, 10:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 05:13 PM UTC
- Resolved
- Mar 13, 2026, 07:18 AM UTC
- Duration
- 14h 4m
Affected: Orlo Application
Timeline · 2 updates
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identified Mar 12, 2026, 05:13 PM UTC
We have identified that the current difficulties with video uploads are due to a platform-wide issue on Meta’s side, which is affecting video processing across their services. As the resolution sits within Meta’s own systems, our team is keeping a very close eye on their progress and analysing their status updates in real-time. We appreciate how important your content is, and we will be sure to provide a further update the moment we have confirmation that their services are back up and running. Thank you for your continued patience while we look into this for you.
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resolved Mar 13, 2026, 07:18 AM UTC
We’re pleased to let you know that the issues with publishing video content to Facebook have now been resolved. Everything is back up and running as normal. If any of your posts failed during this time, you’re now able to reschedule them. Thanks so much for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 03:52 PM UTC
- Resolved
- Feb 24, 2026, 08:05 AM UTC
- Duration
- 16h 13m
Affected: Orlo Application
Timeline · 4 updates
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investigating Feb 23, 2026, 03:52 PM UTC
We are aware of an issue when trying to perform actions in the inbox or publishing a post, which prompts the error message "Profile Aggregate Factory could not connect to database." or "No DB connection open." This is being investigated as a matter of urgency and we hope to have this resolved very soon. Apologies for any convenience caused.
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investigating Feb 23, 2026, 04:00 PM UTC
We are continuing to investigate this issue.
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monitoring Feb 23, 2026, 04:14 PM UTC
A fix for the previous errors when scheduling a post and working in the inbox has been deployed. We will continue to monitor this throughout the evening to ensure this does not recur. If encountering issues, please refresh your browser to force the update. Apologies for any inconvenience caused.
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resolved Feb 24, 2026, 08:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 12:11 PM UTC
- Resolved
- Feb 20, 2026, 09:35 AM UTC
- Duration
- 3d 21h
Affected: Orlo Application
Timeline · 5 updates
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investigating Feb 16, 2026, 12:11 PM UTC
We’re aware that some users are experiencing issues loading the Composer tab, aswell as issues with the date and time selection box in both the inbox and outbox. Our team is actively investigating and working on a fix, which will be deployed shortly. In the meantime, if you encounter the composer issue, please refresh the page, and this should load correctly. Unfortunately there is no workaround for the date and time selection box at the moment. Apologies for any inconvenience this may be causing
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investigating Feb 16, 2026, 12:32 PM UTC
We are continuing to investigate this issue.
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investigating Feb 18, 2026, 09:45 AM UTC
We’re aware that some users are experiencing issues loading the Composer tab. Our team is actively investigating and working on a fix, which will be deployed shortly. In the meantime, if you encounter this issue, please refresh the page, and the Composer should load correctly. Apologies for any inconvenience this may be causing
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monitoring Feb 18, 2026, 11:00 AM UTC
We have deployed a fix for the issues with logging in, some buttons being non-responsive and the composer loading incorrectly. We are actively monitoring this to ensure it has the correct outcome. Any users experiencing these issues, please refresh your browser to force your Orlo browser to update.
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resolved Feb 20, 2026, 09:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 11:37 AM UTC
- Resolved
- Nov 17, 2025, 06:05 PM UTC
- Duration
- 6h 28m
Timeline · 2 updates
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investigating Nov 17, 2025, 11:37 AM UTC
We are currently experiencing some difficulty receiving direct messages from X that are set up with the new X encrypted chats. This may lead to issues with receiving direct messages from X. Whilst this is being investigated, X has advised that users can prevent this issue by not following back any user who initiates a new DM conversation. This will ensure the message is pulled in using the standard direct message process. This only applies to new DM conversations and will not work if you try to unfollow anyone that has already DM'ed the account. We apologise for the inconvenience this is causing. Thanks
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resolved Nov 17, 2025, 06:05 PM UTC
Great news! We're happy to let you know that the issue affecting Direct Messages not reaching your Inbox has been fully resolved. Our development team worked quickly to verify the fix, and all services are now back to normal operation. However, during this downtime any Direct Messages sent to your inbox will not pull through and be visible in Orlo. Thank you for your patience whilst we addressed this.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 10:41 AM UTC
- Resolved
- Nov 03, 2025, 10:15 AM UTC
- Duration
- 4d 23h
Timeline · 2 updates
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investigating Oct 29, 2025, 10:41 AM UTC
We're currently investigating an issue causing the error 'Failed to retrieve access token' when reauthenticating Facebook accounts. We've notified Facebook and are actively working on a fix. We sincerely apologise for any disruption this may cause and we will provide an update in due course.
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resolved Nov 03, 2025, 10:15 AM UTC
An error relating to re-authentication of Facebook accounts is believed to have now been solved. Apologies for any inconvenience caused.
Read the full incident report →
Notice September 29, 2025 - Detected by Pingoru
- Sep 29, 2025, 04:27 PM UTC
- Resolved
- Oct 03, 2025, 02:49 PM UTC
- Duration
- 3d 22h
Timeline · 2 updates
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identified Sep 29, 2025, 04:27 PM UTC
X has recently updated their API, and we’re currently working on implementing the necessary changes on our end. During this transition, you may notice temporary delays in fetching numerical metrics on posts. We appreciate your patience and will keep you updated as we make progress. Thank you for your understanding!
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resolved Oct 03, 2025, 02:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2025, 02:17 PM UTC
- Resolved
- Sep 04, 2025, 04:35 PM UTC
- Duration
- 2h 17m
Affected: Orlo Application
Timeline · 3 updates
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investigating Sep 04, 2025, 02:17 PM UTC
We are aware of issues with an error message (SQLSTATE....) appearing when trying to publish or schedule a post on Orlo, and are investigating this as a priority. We will update this page as soon as we have made progress in identifying and resolving the issue. Apologies for any inconvenience caused.
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monitoring Sep 04, 2025, 02:46 PM UTC
The issue has been identified and fixed. Please refresh your browser and continue to use Orlo as normal. If you encounter any further problems, please report them to [email protected].
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resolved Sep 04, 2025, 04:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2025, 12:38 PM UTC
- Resolved
- Jul 29, 2025, 04:52 PM UTC
- Duration
- 4h 14m
Affected: Orlo Application
Timeline · 2 updates
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monitoring Jul 29, 2025, 12:38 PM UTC
Earlier today, we encountered issues with our composer that prevented post-splitting and incorrectly flagged an error, advising that MP4 videos could not be published. This was a result of a small release that was hot-fixed within 15 minutes. If you are experiencing the above issues, we advise clearing your cache and cookies to force the fix update to your browser. You can use this article to assist with this - https://support.orlo.tech/cache-and-cookies Apologies for any inconvenience caused.
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resolved Jul 29, 2025, 04:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 25, 2025, 03:40 PM UTC
- Resolved
- Jul 25, 2025, 04:09 PM UTC
- Duration
- 28m
Timeline · 2 updates
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identified Jul 25, 2025, 03:40 PM UTC
We are aware of issues regarding triggers actioning incoming posts to the inbox, these will include functions such as tagging and prioritising messages. The issue has been identified and we are treating this as a priority to fix. We will update this page as soon as we can. Apologies for any inconvenience.
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resolved Jul 25, 2025, 04:09 PM UTC
The issue with automation triggers has now been resolved, and any messages that were not being actioned correctly by automation should now be updated to reflect the relevant action. We apologise for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 12:24 PM UTC
- Resolved
- Jul 15, 2025, 02:50 PM UTC
- Duration
- 2h 25m
Timeline · 3 updates
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identified Jul 15, 2025, 12:24 PM UTC
We are aware of issues with publishing content when using "Publish Now" without a scheduled date/time, and we are working on a fix for this as soon as possible. A workaround for this is to set a schedule for your content, which should then allow the post to publish. We hope to have this resolved as soon as possible. Apologies for any inconvenience.
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monitoring Jul 15, 2025, 01:07 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 15, 2025, 02:50 PM UTC
We have implemented a fix that appears to have resolved our earlier posting issues. If you are still experiencing these issues, can you refresh your browser to ensure you have applied the update. If this does not work, please get in touch with our support team on live chat or at [email protected]
Read the full incident report →
- Detected by Pingoru
- Jul 11, 2025, 02:36 PM UTC
- Resolved
- Jul 11, 2025, 03:50 PM UTC
- Duration
- 1h 14m
Affected: Orlo Application
Timeline · 2 updates
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identified Jul 11, 2025, 02:36 PM UTC
We are aware of issues when scheduling posts, both when creating a new post, or when in the approvals page. We have identified the issue and are working on the fix as a priority. The current work around is when selecting a date and time, in the timezone drop down box, select a new timezone, then reselect the correct timezone you wish to apply. For example - Start on London > switch to Luxembourg > switch back to London. This should then allow you to schedule successfully. We apologise for the inconvenience caused and hope to have a fix deployed for this shortly.
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resolved Jul 11, 2025, 03:50 PM UTC
The issue regarding post scheduling has now been successfully resolved. All functionality has been restored, allowing you to schedule your posts as normal. We apologise for the inconvenience and thank you for your understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 11, 2025, 01:31 PM UTC
- Resolved
- Jul 11, 2025, 02:32 PM UTC
- Duration
- 1h
Timeline · 2 updates
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monitoring Jul 11, 2025, 01:31 PM UTC
We are aware of an issue with a permissions error appearing when trying to compose a post. This has now been rectified, and we would advise all users to refresh their browsers to force Orlo to apply the fix. Apologies for the inconvenience caused.
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resolved Jul 11, 2025, 02:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 06:27 PM UTC
- Resolved
- Jun 30, 2025, 09:46 PM UTC
- Duration
- 3h 18m
Affected: Social Networks
Timeline · 2 updates
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identified Jun 30, 2025, 06:27 PM UTC
There is currently a delay on incoming Twilio (WhatsApp) messages to Orlo. Twilio have acknowledged the problem, and it's on their status page. Further details are available here - https://status.twilio.com/incidents/9pn51bwxq9hk We'll continue to monitor the problem.
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resolved Jun 30, 2025, 09:46 PM UTC
Delivery latency is back to normal.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 07:05 PM UTC
- Resolved
- Jun 13, 2025, 08:13 AM UTC
- Duration
- 13h 7m
Affected: Live Chat
Timeline · 3 updates
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identified Jun 12, 2025, 07:05 PM UTC
There's currently an outage with Google Cloud which is affecting the availability of Orlo's Live Chat. Further updates may be available at https://status.cloud.google.com/ This is the last incident report from Google: 12 June 2025 at 19:55:46 UTC+1 Multiple GCP products are experiencing Service issues with API requests. We are experiencing an issue with Identity and Access Management, Cloud Build, Cloud Key Management Service, Google Cloud Storage, Cloud Monitoring, Google Cloud Dataproc, Cloud Security Command Center, Artifact Registry, Cloud Workflows beginning at Thursday, 2025-06-12 10:51 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-06-12 12:25 PDT with current details. We apologize to all who are affected by the disruption.
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monitoring Jun 12, 2025, 07:57 PM UTC
Google engineers have identified the root cause and have applied appropriate mitigations. In our tests, we see LiveChat working correctly. See also https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
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resolved Jun 13, 2025, 08:13 AM UTC
This incident has been resolved. Further details are at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2025, 08:48 AM UTC
- Resolved
- Jun 02, 2025, 04:22 PM UTC
- Duration
- 7h 33m
Affected: Social Networks
Timeline · 2 updates
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monitoring Jun 02, 2025, 08:48 AM UTC
We are aware that the Twitter/X API is experiencing issues posting images again and are pushing their team for a fix for this. Video posts and plain text posts to Twitter/X should be unaffected. We apologise for the inconvenience caused and will provide updates as soon as they are available.
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resolved Jun 02, 2025, 04:22 PM UTC
We have deployed a workaround for the Twitter/X image posting issues found this morning, resulting in image posts to this platform now being published successfully. We apologise for the inconvenience caused and will continue to monitor this. Thank you for your patience
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2025, 10:31 AM UTC
- Resolved
- Apr 07, 2025, 11:59 AM UTC
- Duration
- 1h 27m
Affected: Orlo Application
Timeline · 2 updates
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investigating Apr 07, 2025, 10:31 AM UTC
We are aware of an issue with media uploads and attachments not working and are currently investigating this as a priority. We will update this page when we know more.
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resolved Apr 07, 2025, 11:59 AM UTC
We recently encountered a short, unforeseen outage with our third-party media processing provider. This matter has since been resolved, and the media attachment functionality is now fully operational. Thank you for your patience, and we sincerely apologise for any disruption this may have caused.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2025, 07:19 AM UTC
- Resolved
- Mar 11, 2025, 07:23 AM UTC
- Duration
- 3m
Affected: Orlo Application
Timeline · 2 updates
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investigating Mar 11, 2025, 07:19 AM UTC
We're noticing that some users may have issues trying to login. We are currently investigating the cause of this issue.
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resolved Mar 11, 2025, 07:23 AM UTC
The issues have been resolved
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2025, 07:25 AM UTC
- Resolved
- Feb 18, 2025, 07:37 AM UTC
- Duration
- 12m
Affected: Orlo Application
Timeline · 3 updates
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investigating Feb 18, 2025, 07:25 AM UTC
We are aware that users are experiencing issues logging in. Our team is actively investigating the problem and working to resolve it as quickly as possible.
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investigating Feb 18, 2025, 07:37 AM UTC
We are continuing to investigate this issue.
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resolved Feb 18, 2025, 07:37 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2024, 09:16 AM UTC
- Resolved
- Dec 17, 2024, 02:08 PM UTC
- Duration
- 4h 51m
Affected: Orlo Application
Timeline · 4 updates
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investigating Dec 17, 2024, 09:16 AM UTC
We are aware that some users are experiencing issues with the scheduling tool. Our team is actively investigating the problem and working to resolve it as quickly as possible.
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identified Dec 17, 2024, 09:26 AM UTC
The issue has been identified and we're now working on deploying a fix.
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monitoring Dec 17, 2024, 09:54 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 17, 2024, 02:08 PM UTC
This issue has now been resolved. To ensure the fix has been deployed to your instance, please refresh your Orlo instance.
Read the full incident report →
- Detected by Pingoru
- Dec 12, 2024, 10:16 AM UTC
- Resolved
- Dec 12, 2024, 02:56 PM UTC
- Duration
- 4h 40m
Affected: Orlo Application
Timeline · 4 updates
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investigating Dec 12, 2024, 10:16 AM UTC
We are currently aware of an issue with uploading images to facebook when composing a post resulting in us being unable to publish any content including an image. This is also affecting editing live posts on Facebook that contain an image. We are investigating this and hope to have a resolution shortly. Thankyou for your patience.
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identified Dec 12, 2024, 11:05 AM UTC
We believe we have identified the cause of the Facebook image upload issue and are working on a fix. This page will be updated once the fix is deployed. Thank you for your patience.
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monitoring Dec 12, 2024, 12:01 PM UTC
We have now deployed a fix for the issue surrounding image uploads to Facebook. Can you please ensure you have updated your app to enable this fix.
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resolved Dec 12, 2024, 02:56 PM UTC
The issue regarding uploading images to a Facebook post and editing/approving image posts has now been resolved and this feature should be working as expected. We apologise for any inconvenience caused and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2024, 08:30 AM UTC
- Resolved
- Sep 26, 2024, 02:10 PM UTC
- Duration
- 5h 39m
Affected: Orlo Application
Timeline · 3 updates
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investigating Sep 26, 2024, 08:30 AM UTC
We are aware of the current logout issues affecting users and are actively working on a solution.
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monitoring Sep 26, 2024, 08:39 AM UTC
A fix has been implemented and we will continue to monitor the results.
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resolved Sep 26, 2024, 02:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2024, 09:11 AM UTC
- Resolved
- Sep 13, 2024, 08:34 AM UTC
- Duration
- 1d 23h
Affected: Social Networks
Timeline · 3 updates
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investigating Sep 11, 2024, 09:11 AM UTC
We are aware that users are currently experiencing issues when trying to post on Instagram. Users may face difficulties uploading posts, stories, or reels at this time. Our team is monitoring the situation closely and will keep you updated as Instagram works to resolve the problem. We appreciate your patience and understanding. For further updates, please check this page.
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identified Sep 11, 2024, 09:20 AM UTC
We have identified that the current issue with Instagram is only affecting posts containing multiple images. Users may experience difficulties when trying to upload carousel posts, but single-image posts, stories, and reels should be working as expected.
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resolved Sep 13, 2024, 08:34 AM UTC
We’re pleased to confirm that the issue affecting multi-image posts on Instagram has now been resolved. Users should no longer experience difficulties when uploading carousel posts.
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2024, 09:13 AM UTC
- Resolved
- Aug 06, 2024, 02:13 PM UTC
- Duration
- 5h
Affected: Orlo Application
Timeline · 6 updates
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investigating Aug 06, 2024, 09:13 AM UTC
We are currently experiencing issues with our media uploading functionality. Users may encounter errors or slow performance when attempting to upload media. Our developement team is actively working to identify and resolve the problem as quickly as possible.
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investigating Aug 06, 2024, 09:13 AM UTC
We are continuing to investigate this issue.
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identified Aug 06, 2024, 10:04 AM UTC
The current issue has been identified as a problem with the third-party tool Filestack. Other users have reported the same issue to Filestack within the last 30 minutes. We have contacted Filestack and will provide an update as soon as possible.
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identified Aug 06, 2024, 11:30 AM UTC
We continue to wait for Filestack to update us.
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identified Aug 06, 2024, 12:48 PM UTC
We are still awaiting an update from Filestack and are actively following up on it. Affected: - Image upload - Content Library
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resolved Aug 06, 2024, 02:13 PM UTC
The issue with uploading media has now been resolved by Filestack. We apologise for any inconvenience this may have caused.
Read the full incident report →
