Orlo experienced a minor incident on June 12, 2025 affecting Live Chat, lasting 13h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 07:05 PM UTC
There's currently an outage with Google Cloud which is affecting the availability of Orlo's Live Chat. Further updates may be available at https://status.cloud.google.com/ This is the last incident report from Google: 12 June 2025 at 19:55:46 UTC+1 Multiple GCP products are experiencing Service issues with API requests. We are experiencing an issue with Identity and Access Management, Cloud Build, Cloud Key Management Service, Google Cloud Storage, Cloud Monitoring, Google Cloud Dataproc, Cloud Security Command Center, Artifact Registry, Cloud Workflows beginning at Thursday, 2025-06-12 10:51 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-06-12 12:25 PDT with current details. We apologize to all who are affected by the disruption.
- monitoring Jun 12, 2025, 07:57 PM UTC
Google engineers have identified the root cause and have applied appropriate mitigations. In our tests, we see LiveChat working correctly. See also https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- resolved Jun 13, 2025, 08:13 AM UTC
This incident has been resolved. Further details are at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW