Orlo experienced a notice incident on October 29, 2025, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 29, 2025, 10:41 AM UTC
We're currently investigating an issue causing the error 'Failed to retrieve access token' when reauthenticating Facebook accounts. We've notified Facebook and are actively working on a fix. We sincerely apologise for any disruption this may cause and we will provide an update in due course.
- resolved Nov 03, 2025, 10:15 AM UTC
An error relating to re-authentication of Facebook accounts is believed to have now been solved. Apologies for any inconvenience caused.