Orlo incident
Errors when performing actions in the Inbox or publishing a post.
Affected components
Update timeline
- investigating Feb 23, 2026, 03:52 PM UTC
We are aware of an issue when trying to perform actions in the inbox or publishing a post, which prompts the error message "Profile Aggregate Factory could not connect to database." or "No DB connection open." This is being investigated as a matter of urgency and we hope to have this resolved very soon. Apologies for any convenience caused.
- investigating Feb 23, 2026, 04:00 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 23, 2026, 04:14 PM UTC
A fix for the previous errors when scheduling a post and working in the inbox has been deployed. We will continue to monitor this throughout the evening to ensure this does not recur. If encountering issues, please refresh your browser to force the update. Apologies for any inconvenience caused.
- resolved Feb 24, 2026, 08:05 AM UTC
This incident has been resolved.
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