Orlo Outage History

We’re currently seeing some sporadic issues with Instagram posts that include media not publishing as expected. From what we can see so far, this looks to be linked to an issue with Instagram’s API. It’s also affecting other third-party platforms that connect in the same way, so it’s not isolated to Orlo. Facebook posts aren’t impacted. We’re keeping a close eye on things and will update here as soon as we know more. Sorry for any disruption this may cause, and thanks for bearing with us.

We're still seeing sporadic issues with Instagram posts that include media not publishing as expected. This also seems to be affecting Facebook Reel posts. From what we can see so far, this looks to be linked to an issue with the API we use to integrate with these networks. It’s also affecting other third-party platforms that connect in the same way, so it’s not isolated to Orlo. We have submitted a bug report to their team, are keeping a close eye on things and will update here as soon as we know more. Sorry for any disruption this may cause, and thanks for bearing with us.

We are aware of an issue when trying to perform actions in the inbox or publishing a post, which prompts the error message "Profile Aggregate Factory could not connect to database." or "No DB connection open." This is being investigated as a matter of urgency and we hope to have this resolved very soon. Apologies for any convenience caused.

We are continuing to investigate this issue.

We’re aware that some users are experiencing issues loading the Composer tab, aswell as issues with the date and time selection box in both the inbox and outbox. Our team is actively investigating and working on a fix, which will be deployed shortly. In the meantime, if you encounter the composer issue, please refresh the page, and this should load correctly. Unfortunately there is no workaround for the date and time selection box at the moment. Apologies for any inconvenience this may be causing

We are continuing to investigate this issue.

We’re aware that some users are experiencing issues loading the Composer tab. Our team is actively investigating and working on a fix, which will be deployed shortly. In the meantime, if you encounter this issue, please refresh the page, and the Composer should load correctly. Apologies for any inconvenience this may be causing

We are currently experiencing some difficulty receiving direct messages from X that are set up with the new X encrypted chats. This may lead to issues with receiving direct messages from X. Whilst this is being investigated, X has advised that users can prevent this issue by not following back any user who initiates a new DM conversation. This will ensure the message is pulled in using the standard direct message process. This only applies to new DM conversations and will not work if you try to unfollow anyone that has already DM'ed the account. We apologise for the inconvenience this is causing. Thanks

We're currently investigating an issue causing the error 'Failed to retrieve access token' when reauthenticating Facebook accounts. We've notified Facebook and are actively working on a fix. We sincerely apologise for any disruption this may cause and we will provide an update in due course.

We are aware of issues with an error message (SQLSTATE....) appearing when trying to publish or schedule a post on Orlo, and are investigating this as a priority. We will update this page as soon as we have made progress in identifying and resolving the issue. Apologies for any inconvenience caused.