OrderlyMeds Outage History

OrderlyMeds is up right now

OrderlyMeds had 10 outages in the last 2 years totaling 35h 0m of downtime, averaging 0.4 incidents per month.

There were 10 OrderlyMeds outages since April 10, 2025 totaling 35h 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.orderlymeds.com

Minor March 19, 2026

Issues accessing patient portal

Detected by Pingoru
Mar 19, 2026, 02:20 PM UTC
Resolved
Mar 19, 2026, 08:28 PM UTC
Duration
6h 8m
Affected: Patient Portal
Timeline · 3 updates
  1. investigating Mar 19, 2026, 02:20 PM UTC

    One of our upstream providers is experiencing a service issue that may result in intermittent issues accessing the Patient Portal and MedChat. We're actively monitoring the situation and working with our upstream provider to identify and fix the source of the service interruption.

  2. identified Mar 19, 2026, 02:21 PM UTC

    We have confirmed that an upstream provider is impacting some services in the patient portal. We are continuing to monitor the situation and work with our providers to resolve the problem as quickly as possible.

  3. resolved Mar 19, 2026, 08:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 12, 2026

Payment Processing Issue Resolved

Detected by Pingoru
Jan 12, 2026, 09:19 PM UTC
Resolved
Jan 12, 2026, 09:19 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jan 12, 2026, 09:19 PM UTC

    The network connectivity issue affecting payment during the health screening has been resolved. If you experienced trouble earlier, you should now be able to complete your purchase. Thank you for your patience.

Read the full incident report →

Critical November 18, 2025

DNS outage

Detected by Pingoru
Nov 18, 2025, 01:41 PM UTC
Resolved
Nov 18, 2025, 03:31 PM UTC
Duration
1h 50m
Affected: APIPatient PortalMedical Team ChatUpstream Availability
Timeline · 3 updates
  1. identified Nov 18, 2025, 01:41 PM UTC

    The issue has been identified with our upstream provider. Working to remedy.

  2. monitoring Nov 18, 2025, 03:00 PM UTC

    A fix has been implemented and we are continuing to monitor.

  3. resolved Nov 18, 2025, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Major outages with patient portal and medical chat

Detected by Pingoru
Oct 20, 2025, 04:10 PM UTC
Resolved
Oct 21, 2025, 01:31 AM UTC
Duration
9h 20m
Affected: AWS elasticache-us-east-1Patient PortalAWS s3-us-standardMedical Team Chat
Timeline · 5 updates
  1. investigating Oct 20, 2025, 04:10 PM UTC

    We are currently investigating this issue and working to resolve it.

  2. monitoring Oct 20, 2025, 06:19 PM UTC

    We are monitoring the situation with an upstream provider, but are seeing some functionality come back online.

  3. monitoring Oct 20, 2025, 09:14 PM UTC

    We are continuing to monitor the issue with our upstream providers.

  4. monitoring Oct 21, 2025, 12:20 AM UTC

    Most users are able to login again to the patient portal and access medical team chat. However some users are still continuing to experience delays and are unable to authenticate. We are continuing to monitor the situation.

  5. resolved Oct 21, 2025, 01:31 AM UTC

    This incident is resolved.

Read the full incident report →

Minor June 24, 2025

Notification delays

Detected by Pingoru
Jun 24, 2025, 01:00 PM UTC
Resolved
Jun 24, 2025, 05:08 PM UTC
Duration
4h 8m
Affected: Medical Team Chat
Timeline · 2 updates
  1. identified Jun 24, 2025, 04:32 PM UTC

    Text alerts for new messages from the medical team are currently delayed due to an upstream provider experiencing a partial outage. The messages will still appear in your patient portal. If you are expecting a message from the medical team, please check the patient portal: https://omeds.co/drchat

  2. resolved Jun 24, 2025, 05:08 PM UTC

    This incident has been resolved and all delayed notifications have been delivered.

Read the full incident report →

Major June 17, 2025

Login issues

Detected by Pingoru
Jun 17, 2025, 06:40 PM UTC
Resolved
Jun 17, 2025, 07:16 PM UTC
Duration
36m
Affected: Patient PortalMedical Team Chat
Timeline · 2 updates
  1. investigating Jun 17, 2025, 06:40 PM UTC

    There is an upstream issue with our authentication provider. We are working with them to find a resolution. https://status.workos.com/

  2. resolved Jun 17, 2025, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Support tools and customer login issues

Detected by Pingoru
Jun 12, 2025, 07:23 PM UTC
Resolved
Jun 12, 2025, 10:10 PM UTC
Duration
2h 46m
Affected: Text supportPhone supportPatient PortalMedical Team Chat
Timeline · 3 updates
  1. identified Jun 12, 2025, 07:23 PM UTC

    There is an upstream issue with one of our service providers that is creating a partial outage for phone and text support as well customer login for the Patient Portal and Medical Team Chat. We are tracking this upstream and will update as this incident progresses. https://www.cloudflarestatus.com/

  2. monitoring Jun 12, 2025, 08:28 PM UTC

    Our support services are back online, but we are still experiencing intermittent issues with Medical Team Chat and the Patient Portal.

  3. resolved Jun 12, 2025, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Intermittent outages

Detected by Pingoru
Jun 10, 2025, 02:19 PM UTC
Resolved
Jun 11, 2025, 12:08 AM UTC
Duration
9h 48m
Affected: APIPatient PortalMedical Team Chat
Timeline · 3 updates
  1. investigating Jun 10, 2025, 02:19 PM UTC

    We are currently experiencing intermittent outages in medchat, the patient portal, and API due to an upstream outage with our hosting provider. We are expecting partial outages to continue until the upstream issue is resolved. https://status.heroku.com/incidents/2822

  2. monitoring Jun 10, 2025, 05:23 PM UTC

    This issue is continuing upstream with our service provider. We will continue monitoring and waiting for a resolution.

  3. resolved Jun 11, 2025, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 9, 2025

Patient properties outage

Detected by Pingoru
May 09, 2025, 06:01 PM UTC
Resolved
May 09, 2025, 06:01 PM UTC
Duration
–
Affected: Marketing websiteAPIMedical Team Chat
Timeline · 1 update
  1. resolved May 09, 2025, 06:01 PM UTC

    This incident has been resolved, but properties were down from 1:38PM ET to 1:48PM ET

Read the full incident report →

Critical April 10, 2025

Web and API Unavailability

Detected by Pingoru
Apr 10, 2025, 09:25 PM UTC
Resolved
Apr 10, 2025, 09:46 PM UTC
Duration
21m
Timeline · 1 update
  1. resolved Apr 10, 2025, 10:23 PM UTC

    From 5:25pm to 5:46pm EDT all web and API traffic to OrderlyMeds.com properties was unavailable.

Read the full incident report →