Resolved after 6 hours 8 minutes, affecting Patient Portal, on March 19, 2026.
We have confirmed that an upstream provider is impacting some services in the patient portal. We are continuing to monitor the situation and work with our providers to resolve the problem as quickly as possible.
Affected components
Update timeline
- investigating Mar 19, 2026, 02:20 PM UTC
One of our upstream providers is experiencing a service issue that may result in intermittent issues accessing the Patient Portal and MedChat. We're actively monitoring the situation and working with our upstream provider to identify and fix the source of the service interruption.
- identified Mar 19, 2026, 02:21 PM UTC
We have confirmed that an upstream provider is impacting some services in the patient portal. We are continuing to monitor the situation and work with our providers to resolve the problem as quickly as possible.
- resolved Mar 19, 2026, 08:28 PM UTC
This incident has been resolved.
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