Resolved after 1 hour 50 minutes, affecting API and Patient Portal and 1 more, on November 18, 2025.
A fix has been implemented and we are continuing to monitor.
Affected components
APIPatient PortalMedical Team ChatUpstream Availability
Update timeline
- identified Nov 18, 2025, 01:41 PM UTC
The issue has been identified with our upstream provider. Working to remedy.
- monitoring Nov 18, 2025, 03:00 PM UTC
A fix has been implemented and we are continuing to monitor.
- resolved Nov 18, 2025, 03:31 PM UTC
This incident has been resolved.
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