Resolved after 9 hours 48 minutes, affecting API and Patient Portal and 1 more, on June 10, 2025.
This issue is continuing upstream with our service provider. We will continue monitoring and waiting for a resolution.
Affected components
APIPatient PortalMedical Team Chat
Update timeline
- investigating Jun 10, 2025, 02:19 PM UTC
We are currently experiencing intermittent outages in medchat, the patient portal, and API due to an upstream outage with our hosting provider. We are expecting partial outages to continue until the upstream issue is resolved. https://status.heroku.com/incidents/2822
- monitoring Jun 10, 2025, 05:23 PM UTC
This issue is continuing upstream with our service provider. We will continue monitoring and waiting for a resolution.
- resolved Jun 11, 2025, 12:08 AM UTC
This incident has been resolved.
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