OrderlyMeds incident

Login issues

Major Resolved View vendor source →

OrderlyMeds experienced a major incident on June 17, 2025 affecting Patient Portal and Medical Team Chat, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 06:40 PM UTC
Resolved
Jun 17, 2025, 07:16 PM UTC
Duration
36m
Detected by Pingoru
Jun 17, 2025, 06:40 PM UTC

Affected components

Patient PortalMedical Team Chat

Update timeline

  1. investigating Jun 17, 2025, 06:40 PM UTC

    There is an upstream issue with our authentication provider. We are working with them to find a resolution. https://status.workos.com/

  2. resolved Jun 17, 2025, 07:16 PM UTC

    This incident has been resolved.