Resolved after 2 hours 46 minutes, affecting Text support and Phone support and 1 more, on June 12, 2025.
Our support services are back online, but we are still experiencing intermittent issues with Medical Team Chat and the Patient Portal.
Affected components
Update timeline
- identified Jun 12, 2025, 07:23 PM UTC
There is an upstream issue with one of our service providers that is creating a partial outage for phone and text support as well customer login for the Patient Portal and Medical Team Chat. We are tracking this upstream and will update as this incident progresses. https://www.cloudflarestatus.com/
- monitoring Jun 12, 2025, 08:28 PM UTC
Our support services are back online, but we are still experiencing intermittent issues with Medical Team Chat and the Patient Portal.
- resolved Jun 12, 2025, 10:10 PM UTC
This incident has been resolved.
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