OrderlyMeds incident
Major outages with patient portal and medical chat
Resolved after 9 hours 20 minutes, affecting AWS elasticache-us-east-1 and Patient Portal and 1 more, on October 20, 2025.
Most users are able to login again to the patient portal and access medical team chat. However some users are still continuing to experience delays and are unable to authenticate. We are continuing to monitor the situation.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:10 PM UTC
We are currently investigating this issue and working to resolve it.
- monitoring Oct 20, 2025, 06:19 PM UTC
We are monitoring the situation with an upstream provider, but are seeing some functionality come back online.
- monitoring Oct 20, 2025, 09:14 PM UTC
We are continuing to monitor the issue with our upstream providers.
- monitoring Oct 21, 2025, 12:20 AM UTC
Most users are able to login again to the patient portal and access medical team chat. However some users are still continuing to experience delays and are unable to authenticate. We are continuing to monitor the situation.
- resolved Oct 21, 2025, 01:31 AM UTC
This incident is resolved.
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