OPSWAT Outage History

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OPSWAT had 39 outages in the last 2 years totaling 35h 1m of downtime — averaging 1.6 incidents per month.

There were 39 OPSWAT outages since August 24, 2024 totaling 35h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.opswat.com

Minor May 18, 2026

MetaDefender Cloud Email Security - US Degraded Performance

Detected by Pingoru
May 18, 2026, 09:50 AM UTC
Resolved
May 18, 2026, 09:57 AM UTC
Duration
6m
Affected: US Region
Timeline · 2 updates
  1. investigating May 18, 2026, 09:50 AM UTC

    We have received reports indicating that MetaDefender Cloud Email Security - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved May 18, 2026, 09:57 AM UTC

    We have resolved the degraded performance issue.

Read the full incident report →

Minor May 5, 2026

MetaDefender Cloud Email Security

Detected by Pingoru
May 05, 2026, 07:06 AM UTC
Resolved
May 05, 2026, 01:00 PM UTC
Duration
5h 53m
Affected: US RegionIndia RegionEU Region
Timeline · 2 updates
  1. investigating May 05, 2026, 07:06 AM UTC

    We are experiencing performance degradation driven by false positive scan results from one engine

  2. resolved May 05, 2026, 01:00 PM UTC

    We have resolved this issue by disabling certain file types for this engine.

Read the full incident report →

Minor April 23, 2026

MetaDefender Cloud Email Security - India Region Degraded Performance

Detected by Pingoru
Apr 23, 2026, 01:17 PM UTC
Resolved
Apr 23, 2026, 02:25 PM UTC
Duration
1h 8m
Affected: India Region
Timeline · 2 updates
  1. investigating Apr 23, 2026, 01:17 PM UTC

    We have received reports indicating that MetaDefender Cloud Email Security - India Region is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Apr 23, 2026, 02:25 PM UTC

    We have resolved the issues affecting the India region.

Read the full incident report →

Critical April 23, 2026

MetaDefender Cloud - Frontend Outage

Detected by Pingoru
Apr 23, 2026, 09:15 AM UTC
Resolved
Apr 23, 2026, 09:41 AM UTC
Duration
25m
Affected: metadefender.opswat.com (Front End)metadefender.opswat.com (Front End)
Timeline · 4 updates
  1. investigating Apr 23, 2026, 09:15 AM UTC

    We have received reports indicating that MetaDefender Cloud - Frontend is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. investigating Apr 23, 2026, 09:16 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 23, 2026, 09:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 09:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 22, 2026

MetaDefender Cloud Email Security Frontend- Outage

Detected by Pingoru
Apr 22, 2026, 03:59 PM UTC
Resolved
Apr 22, 2026, 04:13 PM UTC
Duration
14m
Affected: ces.metadefender.opswat.com (Front End)
Timeline · 2 updates
  1. investigating Apr 22, 2026, 03:59 PM UTC

    We have received reports indicating that MetaDefender Cloud Email Security Frontend is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Apr 22, 2026, 04:13 PM UTC

    We have resolved the issue with our login service. Sorry for any inconvenience.

Read the full incident report →

Minor March 31, 2026

MetaDefender Cloud Email Security degraded performance EU

Detected by Pingoru
Mar 31, 2026, 07:28 AM UTC
Resolved
Mar 31, 2026, 08:41 AM UTC
Duration
1h 12m
Affected: EU Region
Timeline · 4 updates
  1. investigating Mar 31, 2026, 07:28 AM UTC

    We are observing degraded performance of MetaDefender Cloud Email Security in EU region. Our team is investigating and will provide an update as soon as possible.

  2. identified Mar 31, 2026, 08:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2026, 08:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2026

MetaDefender Cloud Email Security - User Interface Outage

Detected by Pingoru
Mar 18, 2026, 08:30 AM UTC
Resolved
Mar 18, 2026, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 18, 2026, 09:28 AM UTC

    During a planned system upgrade affecting several backend services, the MDCES user interface (UI) experienced a brief interruption starting at 8:30 AM UTC on March 18, 2026. The MDCES UI was fully restored at 8:52 AM UTC, and all systems are now operating normally.

Read the full incident report →

Critical March 16, 2026

MetaDefender Cloud - JP Outage

Detected by Pingoru
Mar 16, 2026, 10:26 PM UTC
Resolved
Mar 16, 2026, 11:15 PM UTC
Duration
49m
Affected: API - MultiscanningAPI - Deep CDR
Timeline · 2 updates
  1. investigating Mar 16, 2026, 10:26 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 16, 2026, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

MetaDefender Cloud Degraded Performance

Detected by Pingoru
Feb 11, 2026, 09:40 AM UTC
Resolved
Feb 11, 2026, 11:02 AM UTC
Duration
1h 22m
Affected: API - MultiscanningAPI - Deep CDR
Timeline · 3 updates
  1. investigating Feb 11, 2026, 09:40 AM UTC

    We have received reports indicating that MetaDefender Cloud - EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. investigating Feb 11, 2026, 09:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 11, 2026, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

MetaDefender Cloud Email Security -EU User Interface Outage

Detected by Pingoru
Feb 03, 2026, 11:18 AM UTC
Resolved
Feb 03, 2026, 01:12 PM UTC
Duration
1h 53m
Affected: EU Region
Timeline · 2 updates
  1. investigating Feb 03, 2026, 11:18 AM UTC

    We have received reports indicating that the MetaDefender Cloud Email Security - EU User Interface is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Feb 03, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

MetaDefender Cloud Email Security- Degraded Performance

Detected by Pingoru
Jan 22, 2026, 08:23 PM UTC
Resolved
Jan 23, 2026, 06:38 AM UTC
Duration
10h 14m
Affected: US RegionIndia RegionEU Region
Timeline · 2 updates
  1. investigating Jan 22, 2026, 08:23 PM UTC

    Due to an ongoing Microsoft O365 outage we are seeing delays in mail delivery after being processed by MetaDefender Cloud Email Security. https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

  2. resolved Jan 23, 2026, 06:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

MetaDefender Cloud - EU Degraded Performance

Detected by Pingoru
Jan 13, 2026, 03:43 PM UTC
Resolved
Jan 13, 2026, 04:16 PM UTC
Duration
33m
Affected: metadefender.opswat.com (Front End)API - MultiscanningAPI - Deep CDRAPI - Dynamic Analysis
Timeline · 3 updates
  1. investigating Jan 13, 2026, 03:43 PM UTC

    We have received reports indicating that MetaDefender Cloud - EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. monitoring Jan 13, 2026, 04:07 PM UTC

    MDC EU is back to normal functioning status. We will continue monitoring.

  3. resolved Jan 13, 2026, 04:16 PM UTC

    The degraded performance in EU MetaDefender Cloud has been resolved.

Read the full incident report →

Major December 11, 2025

MetaDefender Cloud - EU Partial Outage

Detected by Pingoru
Dec 11, 2025, 03:07 PM UTC
Resolved
Dec 11, 2025, 04:42 PM UTC
Duration
1h 35m
Affected: API - MultiscanningAPI - Deep CDR
Timeline · 4 updates
  1. investigating Dec 11, 2025, 03:07 PM UTC

    We have received reports indicating that MetaDefender Cloud - EU are experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Dec 11, 2025, 04:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 11, 2025, 04:20 PM UTC

    We have mitigated the issues and are currently monitoring.

  4. resolved Dec 11, 2025, 04:42 PM UTC

    We have resolved this issue. We apologize for any inconvenience.

Read the full incident report →

Critical December 11, 2025

MetaDefender Cloud - US and EU Outage

Detected by Pingoru
Dec 11, 2025, 12:10 PM UTC
Resolved
Dec 11, 2025, 01:42 PM UTC
Duration
1h 31m
Affected: API - MultiscanningAPI - MultiscanningAPI - Threat Intelligence FeedAPI - Threat Intelligence FeedAPI - Deep CDRAPI - Deep CDRAPI - Vulnerability ScanningAPI - Vulnerability ScanningAPI - IP-Domain ReputationAPI - IP-Domain ReputationAPI - File ReputationAPI - File ReputationAPI - Dynamic AnalysisAPI - Dynamic AnalysisAPI - Threat Intelligence AnalysisAPI - Threat Intelligence AnalysisAPI - DeepCDR Middleware
Timeline · 4 updates
  1. investigating Dec 11, 2025, 12:10 PM UTC

    We have received reports indicating that MetaDefender Cloud - US and EU are experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Dec 11, 2025, 12:23 PM UTC

    We have implemented a fix, but we are still seeing slow performance. We will continue investigating and will provide updates as soon as we are able.

  3. monitoring Dec 11, 2025, 01:16 PM UTC

    Performance has been restored. We will continue to monitor.

  4. resolved Dec 11, 2025, 01:42 PM UTC

    This incident has been resolved. We apologize for any inconvenience caused by these issues.

Read the full incident report →

Major November 25, 2025

MetaDefender Cloud - Japan Outage

Detected by Pingoru
Nov 25, 2025, 03:20 AM UTC
Resolved
Nov 25, 2025, 04:05 AM UTC
Duration
44m
Affected: API - MultiscanningAPI - Deep CDR
Timeline · 5 updates
  1. investigating Nov 25, 2025, 03:20 AM UTC

    We have received reports indicating that MetaDefender Cloud -JP is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Nov 25, 2025, 03:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 03:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Nov 25, 2025, 03:57 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Nov 25, 2025, 04:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

MetaDefender Cloud - EU Degraded Performance for Archive Scan

Detected by Pingoru
Nov 19, 2025, 08:06 AM UTC
Resolved
Nov 19, 2025, 08:50 AM UTC
Duration
43m
Affected: API - MultiscanningAPI - Deep CDR
Timeline · 3 updates
  1. identified Nov 19, 2025, 08:06 AM UTC

    Our Engineers have located the cause of the issue and are working on a resolution

  2. monitoring Nov 19, 2025, 08:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

MetaDefender Cloud - US, EU, JP, AU, and CA Partial Outage

Detected by Pingoru
Nov 18, 2025, 06:44 PM UTC
Resolved
Nov 18, 2025, 09:39 PM UTC
Duration
2h 55m
Affected: API - MultiscanningAPI - MultiscanningAPI - MultiscanningAPI - MultiscanningAPI - MultiscanningAPI - Deep CDRAPI - Deep CDRAPI - Deep CDRAPI - Dynamic AnalysisAPI - Deep CDRAPI - Deep CDR
Timeline · 5 updates
  1. investigating Nov 18, 2025, 06:44 PM UTC

    We have received reports indicating that MetaDefender Cloud is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. investigating Nov 18, 2025, 06:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 07:11 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 18, 2025, 08:59 PM UTC

    We have resolved issues in US, EU, AU, and CA regions. We are currently working on JP region.

  5. resolved Nov 18, 2025, 09:39 PM UTC

    All regions have recovered.

Read the full incident report →

Critical November 18, 2025

Filescan.io- Outage

Detected by Pingoru
Nov 18, 2025, 01:42 PM UTC
Resolved
Nov 18, 2025, 02:49 PM UTC
Duration
1h 7m
Affected: Filescan.IO
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:42 PM UTC

    We have received reports indicating that Filescan.io is experiencing issues. This is related to an ongoing Cloudflare outage https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. resolved Nov 18, 2025, 02:49 PM UTC

    The issue has been resolved on the Cloudflare side and Filescan.io is operational.

Read the full incident report →

Minor October 31, 2025

MetaDefender Cloud - US - CDR Degraded Performance

Detected by Pingoru
Oct 31, 2025, 10:04 AM UTC
Resolved
Oct 31, 2025, 10:13 AM UTC
Duration
8m
Affected: API - Deep CDR
Timeline · 4 updates
  1. investigating Oct 31, 2025, 10:04 AM UTC

    We have received reports indicating that MetaDefender Cloud - CDR is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Oct 31, 2025, 10:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 31, 2025, 10:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 10:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 22, 2025

AI Chatbot outstage

Detected by Pingoru
Oct 22, 2025, 08:56 AM UTC
Resolved
Oct 21, 2025, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 22, 2025, 08:56 AM UTC

    On October 20th, at approximately 2:30 PM, the AI Chatbot provider (Botpress) experienced a service interruption caused by AWS infrastructure outage. This disruption impacted the availability and performance of the AI Chatbot. The provider restored and recovered by 4:12 PM on the same day.

Read the full incident report →

Minor October 16, 2025

MetaDefender Cloud - US Degraded Performance

Detected by Pingoru
Oct 16, 2025, 03:47 PM UTC
Resolved
Oct 16, 2025, 04:30 PM UTC
Duration
42m
Affected: metadefender.opswat.com (Front End)API - MultiscanningAPI - Deep CDR
Timeline · 2 updates
  1. investigating Oct 16, 2025, 03:47 PM UTC

    We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Oct 16, 2025, 04:30 PM UTC

    We have resolved an issue causing increased scan times on our US region. We apologize for any inconvenience caused.

Read the full incident report →

Minor July 23, 2025

MetaDefender Cloud - Frontend and Community Login Issues

Detected by Pingoru
Jul 23, 2025, 12:40 PM UTC
Resolved
Jul 23, 2025, 12:55 PM UTC
Duration
15m
Affected: metadefender.opswat.com (Front End)metadefender.opswat.com (Front End)
Timeline · 2 updates
  1. investigating Jul 23, 2025, 12:40 PM UTC

    We have received reports indicating that MetaDefender Cloud - Frontend and Community are experiencing issues with the login page. Our team is investigating and will provide an update as soon as possible.

  2. resolved Jul 23, 2025, 12:55 PM UTC

    The issue with the login pages has been resolved. Thank you for your patience.

Read the full incident report →

Major July 11, 2025

MetaDefender Cloud - US CDR Outage

Detected by Pingoru
Jul 11, 2025, 09:46 PM UTC
Resolved
Jul 11, 2025, 10:15 PM UTC
Duration
28m
Affected: API - Deep CDR
Timeline · 2 updates
  1. investigating Jul 11, 2025, 09:46 PM UTC

    We have received reports indicating that MetaDefender Cloud -US CDR is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Jul 11, 2025, 10:15 PM UTC

    We have rolled out a fix and CDR functionality has been restored.

Read the full incident report →