OPSWAT incident

MetaDefender Cloud Email Security

Minor Resolved View vendor source →

OPSWAT experienced a minor incident on May 5, 2026 affecting US Region and India Region and 1 more component, lasting 5h 53m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 07:06 AM UTC
Resolved
May 05, 2026, 01:00 PM UTC
Duration
5h 53m
Detected by Pingoru
May 05, 2026, 07:06 AM UTC

Affected components

US RegionIndia RegionEU Region

Update timeline

  1. investigating May 05, 2026, 07:06 AM UTC

    We are experiencing performance degradation driven by false positive scan results from one engine

  2. resolved May 05, 2026, 01:00 PM UTC

    We have resolved this issue by disabling certain file types for this engine.