OPSWAT incident

MetaDefender Cloud Email Security

Resolved after 5 hours 53 minutes, affecting US Region and India Region and 1 more, on May 5, 2026.

investigating May 05, 2026, 07:06 AM UTC

We are experiencing performance degradation driven by false positive scan results from one engine

Started
May 05, 2026, 07:06 AM UTC
Resolved
May 05, 2026, 01:00 PM UTC
Duration
5h 53m
Detected by Pingoru
May 05, 2026, 07:06 AM UTC

Affected components

US RegionIndia RegionEU Region

Update timeline

  1. investigating May 05, 2026, 07:06 AM UTC

    We are experiencing performance degradation driven by false positive scan results from one engine

  2. resolved May 05, 2026, 01:00 PM UTC

    We have resolved this issue by disabling certain file types for this engine.

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