Quo Outage History

Status: Investigating We’re investigating an issue causing some messages to intermittently fail to send. Our team is actively monitoring the situation. We apologize for the disruption and will share another update as soon as more information is available.⁠ Affected components Text Messaging (Partial outage)

Status: Investigating The Quo Public API and MCP are currently experiencing issues. The engineering team is aware and investigating. Affected components Quo API (Full outage)

Status: Investigating Inbound and Outbound calling is currently experiencing issues. The engineering team is aware and is investigating. Affected components Calling (Full outage)

Status: Investigating We're still experiencing issues with inbound and outbound calling. We're working closely with our provider to restore service as quickly as possible and will share updates as soon as we know more. Affected components Calling (Full outage)

Status: Investigating Our engineering team is investigating elevated error rates on our platform. We are seeing issues with login and delayed call status. Affected components Android App (Degraded performance) Mac App (Degraded performance) Calling (Degraded performance) Web App (Degraded performance) Infrastructure (Degraded performance)

Status: Investigating We are investigating an issue causing delays to post-call activities, including missed call notifications, call recordings, and voicemails. This issue began at approximately 10:00 AM ET. We are actively working to resolve this and will provide updates as we learn more. Affected components Android App (Degraded performance) Voicemail (Degraded performance) IOS App (Degraded performance) Calling (Degraded performance)

Status: Investigating We are investigating increased client error rates sending outbound MMS messages on the platform. Affected components Text Messaging (Degraded performance)

Status: Investigating We are investigating reports of issues with inbound SMS messaging. Affected components Text Messaging (Partial outage)

Status: Investigating We are experiencing an outage of our media attachment system. Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history. Affected components Text Messaging (Partial outage)

Status: Investigating Inbound calls with custom greetings encounter errors We've identified an issue affecting inbound calls for phone numbers using custom greetings. Callers will hear an error message if your call flow includes an custom audio greeting, phone menu greeting, or custom voicemail. We're actively working on a resolution and will update this page once service is restored. Workaround: To continue receiving calls, create a temporary call flow: https://support.quo.com/core-concepts/administration/call-flows/temp-call-flows#temporary-call-flows that routes directly to a "ring users" step: set your flow to Incoming Call → Ring Users. Our system default voicemail is currently operational, and can be used as a fallback Inbound Porting Requests are also erroring. Affected components Text Messaging (Partial outage) Support (Partial outage) Calling (Degraded performance)

Status: Investigating Call Recording Disclosure These features are functioning normally. Inbound Calls with Custom Greetings These features are functioning normally. Affected components Text Messaging (Partial outage) Support (Partial outage) Calling (Degraded performance)

Status: Investigating Our monitoring systems have detected a platform degradation. Our Engineering on-call team has responded and are investigating the situation. Affected components Integrations (Partial outage) Text Messaging (Partial outage) Voicemail (Partial outage) IOS App (Partial outage) Windows App (Partial outage) Quo API (Partial outage) Android App (Partial outage) Mac App (Partial outage) Calling (Partial outage) Web App (Partial outage) Infrastructure (Partial outage)

Status: Investigating We are investigating reports of forced logouts on our desktop applications. Affected components Mac App (Degraded performance) Windows App (Degraded performance)

Status: Investigating We are investigating an issue with our Identity provider that is causing authentication issues and is causing some users to be unexpectedly logged out. Affected components Android App (Degraded performance) Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) Infrastructure (Partial outage)

Status: Investigating We are currently experiencing a degradation in call activities. Some call activities will be missing or will be inaccurate during this time. The engineering team is investigating. Affected components Text Messaging (Degraded performance) Infrastructure (Degraded performance)

Status: Investigating We have received user reports of phone menus failing. On-call engineers have acknowledged and are investigating the situation. Affected components Calling (Degraded performance)

Status: Investigating We’re currently experiencing an issue that may prevent messages from sending. Our team is investigating and working to restore normal service as quickly as possible. We’ll share an update soon. Affected components Text Messaging (Partial outage)

Status: Investigating We are investigating reports of sporadic issues logging in with the Web and Desktop clients. Affected components Mac App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance)

Status: Investigating We have experienced an urgent stability incident requiring an immediate deploy of system services. Unfortunately this deploy will cause a disruption of active calling sessions and interrupt inbound and outbound calling. Our engineering team are working to execute this deployment in the least disruptive way possible. We apologize for the impact. Affected components Text Messaging (Full outage) Voicemail (Full outage) Mac App (Partial outage) IOS App (Partial outage) Windows App (Partial outage) Calling (Full outage) Web App (Partial outage) Android App (Partial outage)

Status: Investigating We're currently experiencing a system-wide slowdown affecting search results. The team has started investigating the issue. Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) Android App (Degraded performance)