Quo Outage History

Quo is up right now

There were 14 Quo outages since February 3, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.openphone.co

Minor April 22, 2026

Message sending issues

Detected by Pingoru
Apr 22, 2026, 03:23 PM UTC
Resolved
Apr 22, 2026, 03:23 PM UTC
Duration
—
Affected: Text Messaging
Timeline · 2 updates
  1. investigating Apr 22, 2026, 01:50 PM UTC

    Status: Investigating We’re currently experiencing an issue that may prevent messages from sending. Our team is investigating and working to restore normal service as quickly as possible. We’ll share an update soon. Affected components Text Messaging (Partial outage)

  2. resolved Apr 22, 2026, 03:23 PM UTC

    Status: Resolved The Engineering team has identified the potential cause and has deployed a fix. We are actively monitoring the situation. We apologize for any impact this has had this morning. Affected components Text Messaging (Operational)

Read the full incident report →

Minor April 20, 2026

Web and Desktop Login Issues

Detected by Pingoru
Apr 20, 2026, 03:31 PM UTC
Resolved
Apr 20, 2026, 03:31 PM UTC
Duration
—
Affected: Web AppMac AppWindows App
Timeline · 3 updates
  1. investigating Apr 20, 2026, 02:46 PM UTC

    Status: Investigating We are investigating reports of sporadic issues logging in with the Web and Desktop clients. Affected components Mac App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance)

  2. identified Apr 20, 2026, 03:13 PM UTC

    Status: Identified The engineering teem has identified the root cause of the issue. They are preparing a release to address the defect and will release it once it has been tested and validated. Affected components Web App (Degraded performance) Mac App (Degraded performance) Windows App (Degraded performance)

  3. resolved Apr 20, 2026, 03:31 PM UTC

    Status: Resolved Service has been updated successfully. We were able to confirm that only members of an Alpha feature cohort were impacted by this bug. Affected components Mac App (Operational) Windows App (Operational) Web App (Operational)

Read the full incident report →

Minor April 18, 2026

Emergency Maintenance

Detected by Pingoru
Apr 18, 2026, 01:21 AM UTC
Resolved
Apr 18, 2026, 01:21 AM UTC
Duration
—
Affected: CallingVoicemailText MessagingAndroid AppWeb AppMac AppWindows AppIOS App
Timeline · 2 updates
  1. investigating Apr 18, 2026, 12:37 AM UTC

    Status: Investigating We have experienced an urgent stability incident requiring an immediate deploy of system services. Unfortunately this deploy will cause a disruption of active calling sessions and interrupt inbound and outbound calling. Our engineering team are working to execute this deployment in the least disruptive way possible. We apologize for the impact. Affected components Text Messaging (Full outage) Voicemail (Full outage) Mac App (Partial outage) IOS App (Partial outage) Windows App (Partial outage) Calling (Full outage) Web App (Partial outage) Android App (Partial outage)

  2. resolved Apr 18, 2026, 01:21 AM UTC

    Status: Resolved Services have been successfully deployed. Call disruption was minimized. We again apologize for any adverse impact. Affected components Web App (Operational) Android App (Operational) Text Messaging (Operational) Voicemail (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational) Calling (Operational)

Read the full incident report →

Minor April 15, 2026

Services Outage

Detected by Pingoru
Apr 15, 2026, 09:07 PM UTC
Resolved
Apr 15, 2026, 09:07 PM UTC
Duration
—
Affected: Android AppWeb AppMac AppWindows AppIOS AppOpenPhone API
Timeline · 2 updates
  1. identified Apr 15, 2026, 08:56 PM UTC

    Status: Identified We are experiencing a service degradation impacting core application features. The engineering team has identified the cause and is working to prepare a fix. Core calling features are operating normally. Features impacted include: Contacts Search Workflow AI Services Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) OpenPhone API (Degraded performance) Android App (Degraded performance)

  2. resolved Apr 15, 2026, 09:07 PM UTC

    Status: Resolved The issue has been resolved, all impacted service areas are back to fully operational. Affected components Android App (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational) Web App (Operational) OpenPhone API (Operational)

Read the full incident report →

Minor March 13, 2026

Search is experiencing slowdowns

Detected by Pingoru
Mar 13, 2026, 10:36 PM UTC
Resolved
Mar 13, 2026, 10:36 PM UTC
Duration
—
Affected: Android AppWeb AppMac AppWindows AppIOS App
Timeline · 3 updates
  1. investigating Mar 13, 2026, 09:43 PM UTC

    Status: Investigating We're currently experiencing a system-wide slowdown affecting search results. The team has started investigating the issue. Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) Android App (Degraded performance)

  2. identified Mar 13, 2026, 09:53 PM UTC

    Status: Identified Our team has identified the root cause and is working on deploying a solution. We sincerely apologize for the inconvenience and appreciate your continued patience. Affected components Android App (Degraded performance) Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance)

  3. resolved Mar 13, 2026, 10:36 PM UTC

    Status: Resolved We're pleased to inform you that the issue has been resolved and all services are now fully operational. We apologize for any inconvenience this may have caused and thank you for your patience. Affected components Android App (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational) Web App (Operational)

Read the full incident report →

Minor March 11, 2026

Conversations issue causing client issues

Detected by Pingoru
Mar 11, 2026, 11:16 PM UTC
Resolved
Mar 11, 2026, 11:16 PM UTC
Duration
—
Affected: Web AppMac AppWindows App
Timeline · 4 updates
  1. investigating Mar 11, 2026, 09:35 PM UTC

    Status: Investigating An issue with the conversations function is causing crashed in the Web and Desktop clients. The engineering teem have confirmed the issue and are working to identify the cause. Affected components Mac App (Partial outage) Windows App (Partial outage) Web App (Partial outage)

  2. identified Mar 11, 2026, 09:36 PM UTC

    Status: Identified The engineering team has identified the cause of the issue and are staging a deployment to address the bug. Affected components Windows App (Partial outage) Web App (Partial outage) Mac App (Partial outage)

  3. monitoring Mar 11, 2026, 09:59 PM UTC

    Status: Monitoring Updated release has been deployed. Engineering team is monitoring performance. Affected components Windows App (Operational) Web App (Operational) Mac App (Operational)

  4. resolved Mar 11, 2026, 11:16 PM UTC

    Status: Resolved All systems have been operating normally, we are resolving this incident. Affected components Mac App (Operational) Windows App (Operational) Web App (Operational)

Read the full incident report →

Minor March 6, 2026

Inbound Email Incident

Detected by Pingoru
Mar 06, 2026, 07:28 PM UTC
Resolved
Mar 06, 2026, 07:28 PM UTC
Duration
—
Affected: Support
Timeline · 2 updates
  1. identified Mar 06, 2026, 06:59 PM UTC

    Status: Identified We are currently experiencing an outage caused by our email provider that may impact email communications with support. We are working with the vendor to address the issue as quickly as possible. Affected components Support (Partial outage)

  2. resolved Mar 06, 2026, 07:28 PM UTC

    Status: Resolved The incident with our mail service provider has been resolved. Service has been restored. We apologize for any inconvenience. Affected components Support (Operational)

Read the full incident report →

Minor February 27, 2026

Calling Incident

Detected by Pingoru
Feb 27, 2026, 07:09 PM UTC
Resolved
Feb 27, 2026, 07:09 PM UTC
Duration
—
Affected: CallingText MessagingAndroid AppWeb AppMac AppWindows AppIOS App
Timeline · 6 updates
  1. investigating Feb 27, 2026, 06:20 PM UTC

    Status: Investigating Monitoring has detected an abnormally high call failure rate. On-call engineers have acknowledged and are investigating the situation. Affected components Calling (Partial outage)

  2. identified Feb 27, 2026, 06:32 PM UTC

    Status: Identified The engineering team identified an issue with one of our service providers and are working to deploy a fix. Affected components Calling (Partial outage)

  3. identified Feb 27, 2026, 06:37 PM UTC

    Status: Identified Expanding scope to include impact on messaging Affected components Text Messaging (Partial outage) Calling (Partial outage)

  4. identified Feb 27, 2026, 06:40 PM UTC

    Status: Identified Investigating reports of forced session logout as a result of the outage. Affected components Calling (Partial outage) Web App (Degraded performance) Android App (Degraded performance) Text Messaging (Partial outage) Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance)

  5. monitoring Feb 27, 2026, 06:41 PM UTC

    Status: Monitoring Calling metrics have returned to normal. The engineering team is continuing to monitor the situation. Affected components Text Messaging (Partial outage) Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Calling (Partial outage) Web App (Degraded performance) Android App (Degraded performance)

  6. resolved Feb 27, 2026, 07:09 PM UTC

    Status: Resolved All systems are operating normally. Affected components Android App (Operational) Text Messaging (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational) Calling (Operational) Web App (Operational)

Read the full incident report →

Minor February 26, 2026

Contact Retrieval Issue

Detected by Pingoru
Feb 26, 2026, 05:00 PM UTC
Resolved
Feb 26, 2026, 05:00 PM UTC
Duration
—
Affected: Android AppWeb AppMac AppWindows AppInfrastructureIOS AppOpenPhone API
Timeline · 3 updates
  1. identified Feb 26, 2026, 03:28 PM UTC

    Status: Identified We are currently experiencing a database performance issue which is impacting the retrieval and updating of contacts. The engineering team has identified the issue and are working to resolve the problem. Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) Infrastructure (Degraded performance) OpenPhone API (Degraded performance) Android App (Degraded performance)

  2. monitoring Feb 26, 2026, 04:39 PM UTC

    Status: Monitoring Systems are performing normally. We will continue to monitor and ensure that performance remains within acceptable levels. Affected components Web App (Operational) Infrastructure (Operational) OpenPhone API (Operational) Android App (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational)

  3. resolved Feb 26, 2026, 05:00 PM UTC

    Status: Resolved The issue has now been monitored to be resolved. Affected components Web App (Operational) Infrastructure (Operational) OpenPhone API (Operational) Android App (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational)

Read the full incident report →

Minor February 20, 2026

Call transcriptions failing

Detected by Pingoru
Feb 20, 2026, 10:09 PM UTC
Resolved
Feb 20, 2026, 10:09 PM UTC
Duration
—
Affected: Android AppWeb AppMac AppWindows AppIOS App
Timeline · 2 updates
  1. investigating Feb 20, 2026, 09:59 PM UTC

    Status: Investigating We're currently investigating some reports of call transcriptions failing. Our team is on it, and we'll share more information as soon as possible. Affected components IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) Android App (Degraded performance) Mac App (Degraded performance)

  2. resolved Feb 20, 2026, 10:09 PM UTC

    Status: Resolved Call transcripts should now be working as expected. Thank you for your patience while we worked on this. Affected components Android App (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational) Web App (Operational)

Read the full incident report →

Minor February 20, 2026

Error when sending MMS

Detected by Pingoru
Feb 20, 2026, 12:02 AM UTC
Resolved
Feb 20, 2026, 12:02 AM UTC
Duration
—
Affected: Text Messaging
Timeline · 2 updates
  1. investigating Feb 19, 2026, 11:57 PM UTC

    Status: Investigating We are receiving reports from customers of issues with sending MMS messages. Our Engineering team is currently looking into this and we will update you as we know more. Affected components Text Messaging (Degraded performance)

  2. resolved Feb 20, 2026, 12:02 AM UTC

    Status: Resolved MMS messages are now sending as expected. Thank you for your patience while we resolved this. Affected components Text Messaging (Operational)

Read the full incident report →

Minor February 18, 2026

Intermittent Slowness on Web Application

Detected by Pingoru
Feb 18, 2026, 10:00 PM UTC
Resolved
Feb 18, 2026, 10:00 PM UTC
Duration
—
Affected: Web App
Timeline · 2 updates
  1. investigating Feb 17, 2026, 09:15 PM UTC

    Status: Investigating Users are reporting intermittent slowness and lockups of the web application. Engineers have responded and are investigating. Affected components Web App (Degraded performance)

  2. resolved Feb 18, 2026, 10:00 PM UTC

    Status: Resolved The issue has been resolved and all services are performing normally. Affected components Web App (Operational)

Read the full incident report →

Minor February 3, 2026

Contacts Performance

Detected by Pingoru
Feb 03, 2026, 10:03 PM UTC
Resolved
Feb 03, 2026, 10:03 PM UTC
Duration
—
Affected: Android AppWeb AppMac AppWindows AppIOS App
Timeline · 3 updates
  1. investigating Jan 27, 2026, 12:55 PM UTC

    Status: Investigating We are currently investigating a service issue causing a small subset of organizations to experience slower than normal performance loading and searching contacts. Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) Android App (Degraded performance)

  2. identified Jan 27, 2026, 01:37 PM UTC

    Status: Identified The issue has been identified and resolved. Affected components Mac App (Operational) IOS App (Operational) Windows App (Operational) Web App (Operational) Android App (Operational)

  3. resolved Feb 03, 2026, 10:03 PM UTC

    Status: Resolved this issue was previously resolved. Affected components Windows App (Operational) Web App (Operational) Android App (Operational) Mac App (Operational) IOS App (Operational)

Read the full incident report →

Minor February 3, 2026

Web + Desktop Outage

Detected by Pingoru
Feb 03, 2026, 09:25 PM UTC
Resolved
Feb 03, 2026, 09:25 PM UTC
Duration
—
Affected: Web AppMac AppWindows App
Timeline · 5 updates
  1. identified Feb 03, 2026, 08:02 PM UTC

    Status: Identified We are currently experiencing issues with our web applications, the engineering team is working with our infrastructure providers to address the issues. Customers can continue to use the mobile applications in the interim. Affected components Mac App (Full outage) Windows App (Full outage) Web App (Full outage)

  2. identified Feb 03, 2026, 08:09 PM UTC

    Status: Identified We have identified the issue and are working with our infrastructure provider to work on a resolution. Affected components Mac App (Full outage) Windows App (Full outage) Web App (Full outage)

  3. identified Feb 03, 2026, 08:18 PM UTC

    Status: Identified We are experiencing an outage for our web + desktop apps due to an outage from our infrastructure provider. We are working on a workaround while continuing to monitor the third party outage. Customers can continue to use mobile apps. Affected components Mac App (Full outage) Windows App (Full outage) Web App (Full outage)

  4. monitoring Feb 03, 2026, 08:34 PM UTC

    Status: Monitoring Our web applications are functioning again. Our infrastructure provider has not yet declared their incident as resolved so we are continuing to monitor the situation. Affected components Web App (Degraded performance) Mac App (Degraded performance) Windows App (Degraded performance)

  5. resolved Feb 03, 2026, 09:25 PM UTC

    Status: Resolved Our infrastructure partner has resolved their incident. Our systems have been performing within normal expectations. We are resolving this issue. Affected components Windows App (Operational) Web App (Operational) Mac App (Operational)

Read the full incident report →

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