Quo experienced a minor incident on June 20, 2026 affecting Support and Calling and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 06:17 PM UTC
Status: Investigating We are experiencing an outage of our media attachment system. Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history. Affected components Text Messaging (Partial outage)
- investigating Jun 18, 2026, 11:44 PM UTC
Status: Investigating Inbound calls with custom greetings encounter errors We've identified an issue affecting inbound calls for phone numbers using custom greetings. Callers will hear an error message if your call flow includes an custom audio greeting, phone menu greeting, or custom voicemail. We're actively working on a resolution and will update this page once service is restored. Workaround: To continue receiving calls, create a temporary call flow: https://support.quo.com/core-concepts/administration/call-flows/temp-call-flows#temporary-call-flows that routes directly to a "ring users" step: set your flow to Incoming Call → Ring Users. Our system default voicemail is currently operational, and can be used as a fallback Inbound Porting Requests are also erroring. Affected components Text Messaging (Partial outage) Support (Partial outage) Calling (Degraded performance)
- investigating Jun 19, 2026, 02:54 PM UTC
Status: Investigating Call Recording Disclosure These features are functioning normally. Inbound Calls with Custom Greetings These features are functioning normally. Affected components Text Messaging (Partial outage) Support (Partial outage) Calling (Degraded performance)
- identified Jun 20, 2026, 02:38 AM UTC
Status: Identified Restored on web and desktop apps Outgoing MMS attachments are now functioning normally on web and desktop apps. Temporarily unavailable on Android and iOS Resolution for outbound MMS is in progress for Android and iOS. We are working towards a resolution and will update the status page once service is restored. Affected components Android App (Degraded performance) Text Messaging (Degraded performance) IOS App (Degraded performance) Support (Operational) Calling (Operational)
- resolved Jun 20, 2026, 12:23 PM UTC
Status: Resolved iOS and Android outbound MMS restored All platforms are now operational Affected components IOS App (Operational) Support (Operational) Calling (Operational) Android App (Operational) Text Messaging (Operational)