Quo experienced a minor incident on September 17, 2026 affecting Text Messaging, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 17, 2026, 05:05 PM UTC
Status: Identified Disruption to Sona (AI agent) sending SMS messages Sona is currently unable to send SMS messages. This affects text messages sent by Sona during calls and SMS responses to new leads through Sona for lead capture. Regular SMS messaging is not impacted. This disruption is limited to messages sent by Sona. Our team is actively working to resolve the issue. We’ll share updates as more information becomes available. Affected components Text Messaging (Partial outage)
- monitoring Sep 17, 2026, 05:48 PM UTC
Status: Monitoring Messaging has been restored for AI agents. Affected components Text Messaging (Operational)
- resolved Sep 17, 2026, 06:19 PM UTC
Status: Resolved All systems are performing normally. Affected components Text Messaging (Operational)