Quo experienced a minor incident on September 24, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 17, 2026, 06:11 PM UTC
Status: Identified We've identified an issue causing the analytics in the app to not appear. The team is working on rolling out a fix.
- identified Sep 17, 2026, 07:06 PM UTC
Status: Identified The team is continuing work on deploying the identified fix.
- identified Sep 17, 2026, 08:37 PM UTC
Status: Identified The team is continuing to deploy updated infrastructure to resolve the issue.
- identified Sep 17, 2026, 10:15 PM UTC
Status: Identified The fix has been applied and we are in the process of syncing data. An update will be posted with expected timeframes for full reporting availability.
- identified Sep 17, 2026, 11:12 PM UTC
Status: Identified The pipeline that pushes data into our analytics engine was misdeployed, but it has now been restored, and data is beginning to stream back in. We still need to resync the data, so users may not see their current analytics immediately while we backfill. Once the resync is complete, users will see their data as normal. In the meantime, up‑to‑date data is available via the CSV download as reporting is restored.
- identified Sep 18, 2026, 12:58 PM UTC
Status: Identified The data sync continuing and the team is monitoring, and will post an all-clear when it has completed.
- identified Sep 18, 2026, 08:37 PM UTC
Status: Identified The data is continuing to replicate in to the database backing analytics. This is going to continue in to the weekend, we appreciate your patience. Up-to-date metrics are available via the CSV export functionality in the meantime.
- monitoring Sep 20, 2026, 02:43 PM UTC
Status: Monitoring The data synchronization has finished and we are monitoring the analytics dashboards.
- monitoring Sep 21, 2026, 05:14 PM UTC
Status: Monitoring New data is properly accounted for on the Analytics dashboards. We are currently backfilling data for Thursday and Friday from last week.
- monitoring Sep 22, 2026, 07:01 PM UTC
Status: Monitoring The final data sync to backfill missing data will be happening this evening.
- monitoring Sep 23, 2026, 04:41 PM UTC
Status: Monitoring The backfill is continuing. An update will be posted when it is complete.
- resolved Sep 24, 2026, 12:58 PM UTC
Status: Resolved The data has finished backfilling and analytics is complete.