OpenGov incident

Tax & Revenue | Payment Portal Partial Payments Error

Major Resolved View vendor source →

OpenGov experienced a major incident on May 20, 2026 affecting Tax & Revenue (formerly iGovServices), lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 05:39 PM UTC
Resolved
May 22, 2026, 06:59 PM UTC
Duration
2d 1h
Detected by Pingoru
May 20, 2026, 05:39 PM UTC

Affected components

Tax & Revenue (formerly iGovServices)

Update timeline

  1. investigating May 20, 2026, 05:39 PM UTC

    Some users receive an error when attempting to submit full payments through the Online Payment Portal. Our team is actively investigating and working toward a resolution. In the meantime, you can unblock your constituents by following these steps: 1. Select Settings from the top navigation menu 2. Select Organization Profile 3. Under the Customer Payment Portal section, toggle "Allow Customer Partial Payments" to On

  2. identified May 21, 2026, 01:53 PM UTC

    Our team has identified the cause of the behavior impacting the Online Payment Portal and testing changes that are planned to be released this evening with our regular release.

  3. resolved May 22, 2026, 06:59 PM UTC

    This incident has been resolved.