Resolved after 2 days 1 hour, affecting Tax & Revenue (formerly iGovServices), on May 20, 2026.
Our team has identified the cause of the behavior impacting the Online Payment Portal and testing changes that are planned to be released this evening with our regular release.
Affected components
Update timeline
- investigating May 20, 2026, 05:39 PM UTC
Some users receive an error when attempting to submit full payments through the Online Payment Portal. Our team is actively investigating and working toward a resolution. In the meantime, you can unblock your constituents by following these steps: 1. Select Settings from the top navigation menu 2. Select Organization Profile 3. Under the Customer Payment Portal section, toggle "Allow Customer Partial Payments" to On
- identified May 21, 2026, 01:53 PM UTC
Our team has identified the cause of the behavior impacting the Online Payment Portal and testing changes that are planned to be released this evening with our regular release.
- resolved May 22, 2026, 06:59 PM UTC
This incident has been resolved.
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