Resolved after 2 hours 7 minutes, affecting Permitting & Licensing, on October 16, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 16, 2025, 11:55 AM UTC
Retroactive to approximately 7:40am Eastern Time on October 16, 2025: The Permitting & Licensing Employee Application cannot be accessed without users experiencing an error page. The Public Portal's homepage can be accessed without logging in, but upon logging in users experience an error page. OpenGov's Engineering team is actively investigating.
- identified Oct 16, 2025, 12:10 PM UTC
The root cause has been identified. Engineering is actively working to resolve this.
- monitoring Oct 16, 2025, 12:33 PM UTC
A fix has been implemented, which has been validated in both sides of the Permitting & Licensing Application. We will monitor to ensure site stability throughout the rest of the day.
- monitoring Oct 16, 2025, 12:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 16, 2025, 02:03 PM UTC
This incident has been resolved.
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