Resolved after 7 days 18 hours, affecting Tax & Revenue (formerly iGovServices), on May 5, 2026.
This incident has been resolved. Data remediation will be completed to revert the most recent Penalties & Interest run. Re-running the Penalties & Interest process, should correct any affected charges.
Affected components
Update timeline
- investigating May 05, 2026, 06:19 PM UTC
We are currently investigating this issue.
- identified May 06, 2026, 03:42 PM UTC
A hotfix is currently being worked on to resolve the Penalties & Interest calculation. We are also running a data remediation to revert the most recent Penalties & Interest run. Once complete, we will notify you to re-run your Penalties & Interest process, which should correct any affected charges. Further updates to follow.
- identified May 07, 2026, 01:42 PM UTC
A release is planned for Thursday, May 7th, 2026 at 9:00 PM-11:00 PM PST that includes code changes to address the Penalties & Interest calculations. Following the release data remediation will be completed to revert the most recent Penalties & Interest run. Once complete, we will notify you to re-run your Penalties & Interest process, which should correct any affected charges.
- resolved May 13, 2026, 12:46 PM UTC
This incident has been resolved. Data remediation will be completed to revert the most recent Penalties & Interest run. Re-running the Penalties & Interest process, should correct any affected charges.
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