OpenAI incident

Elevated error rates and latency for Moderation API

Resolved after 1 hour 13 minutes, affecting Moderations, on April 23, 2026.

resolved Apr 23, 2026, 05:57 PM UTC

Error rates and latency for the Moderation API have returned to normal levels after mitigation.

Started
Apr 23, 2026, 04:44 PM UTC
Resolved
Apr 23, 2026, 05:57 PM UTC
Duration
1h 13m
Detected by Pingoru
Apr 23, 2026, 04:44 PM UTC

Affected components

Moderations

Update timeline

  1. investigating Apr 23, 2026, 04:44 PM UTC

    We are investigating elevated error rates and latency affecting the Moderation API.

  2. monitoring Apr 23, 2026, 05:41 PM UTC

    We applied mitigation by adding capacity, and error rates and latency are improving. Some API requests may continue to return errors or time out while recovery continues. We are monitoring to confirm the issue is fully resolved.

  3. resolved Apr 23, 2026, 05:57 PM UTC

    Error rates and latency for the Moderation API have returned to normal levels after mitigation.

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