OpenAI incident

New Ad Accounts failing to provision admins

Resolved after 4 hours 31 minutes, affecting Ads Manager and Ads API, on October 22, 2026.

monitoring Oct 22, 2026, 11:45 PM UTC

We have applied the mitigation and are monitoring the recovery.

Started
Oct 22, 2026, 07:36 PM UTC
Resolved
Oct 23, 2026, 12:07 AM UTC
Duration
4h 31m
Detected by Pingoru
Oct 22, 2026, 07:36 PM UTC

Affected components

Ads ManagerAds API

Update timeline

  1. identified Oct 22, 2026, 07:36 PM UTC

    We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.

  2. identified Oct 22, 2026, 09:30 PM UTC

    We have identified the issue and are working to implement the mitigation.

  3. monitoring Oct 22, 2026, 11:45 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  4. resolved Oct 23, 2026, 12:07 AM UTC

    All impacted services have now fully recovered.

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