Resolved after 2 hours 17 minutes, on October 23, 2026.
We have applied the mitigation and are monitoring the recovery.
Update timeline
- investigating Oct 23, 2026, 03:41 AM UTC
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
- investigating Oct 23, 2026, 03:57 AM UTC
As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected] "[email protected]": mailto:[email protected].
- identified Oct 23, 2026, 04:43 AM UTC
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
- monitoring Oct 23, 2026, 05:47 AM UTC
We have applied the mitigation and are monitoring the recovery.
- resolved Oct 23, 2026, 05:58 AM UTC
All impacted services have now fully recovered.
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