Open University Outage History
Open University is up right nowPingoru has recorded 19 incidents for Open University: 19 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 87 of 720 (12%) |
| May 2026 | 9 | 333 of 744 (45%) |
| June 2026 | 2 | 20 of 720 (3%) |
| July 2026 | 1 | 163 of 744 (22%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 5 | 169 of 566 (30%) |
Incidents, newest first
Minor October 15, 2026 OUSBA Portal Unavailable 3d 20h Other services, Other services (Other services — Other)
Started Oct 15, 2026, 03:14 PM UTC· resolved Oct 19, 2026, 12:11 PM UTC
- investigating Oct 15, 2026, 03:14 PM UTC
Due to a technical issue the OUSBA Portal is currently unavailable. We are working to restore access but if, if you would like to make a payment, discuss your existing loan or loan application, please contact the OUSBA office on 0300 3037444 or +441908 655777. We apologise for an inconvenience this is causing but please be assured we are working to resolve this as a priority.
Minor October 7, 2026 Issues with CIRCE Weblets 5h 23m Major Incident, Major Incident (Major Incident), Other services, Other services (Other services — Other)
Started Oct 07, 2026, 10:20 AM UTC· resolved Oct 07, 2026, 03:44 PM UTC
- investigating Oct 07, 2026, 10:20 AM UTC
We are currently experiencing some technical issues with CIRCE Weblets, which are being investigated. We will share further updates soon and apologise for any inconvenience caused by this issue.
- identified Oct 07, 2026, 10:50 AM UTC
We are continuing to work on resolving this issue and will share further updates soon. If you are using Custom Folders, please use the CIRCE Web folder, and search under All Weblets for your required Weblet.
- monitoring Oct 07, 2026, 12:30 PM UTC
The CIRCE issues have now been resolved and you should be able to access the system.
Major August 27, 2026 VOICE Access Problems 1h 10m Major Incident, Major Incident (Major Incident), Other services, Other services (Other services — VOICE)
Started Aug 27, 2026, 07:18 AM UTC· resolved Aug 27, 2026, 08:29 AM UTC
- investigating Aug 27, 2026, 07:18 AM UTC
We are currently experiencing some technical issues which might mean you can’t access VOICE. The following VOICE functions will be impacted: • For staff: updates to contact information in CIRCE will fail, and CAMEL will not be able to retrieve data from VOICE to send emails. • Students won’t be able to view or book on tutorials. • Enquirers won’t be able to access their My Account page. • Tutors will not be able to view tutorial information. • Corporate accounts will not be able to access SponsorHome. We are working to resolve the problem as quickly as we can. Please accept our apologies for any inconvenience caused by this issue.
Minor July 20, 2026 StudentHome Access Problems 6d 18h Major Incident, Major Incident (Major Incident), StudentHome, StudentHome (StudentHome)
Started Jul 20, 2026, 02:36 PM UTC· resolved Jul 27, 2026, 09:30 AM UTC
- investigating Jul 20, 2026, 02:36 PM UTC
The University is currently experiencing some technical issues which mean that you may be unable to access StudentHome at the moment. We are working to resolve these problems as quickly as possible. We will provide regular updates, so please keep checking this site. Follow the links below to access your module website and Help Centre: Module websites – https://learn2.open.ac.uk - Module websites are still available, you can go to learn2.open.ac.uk and browse/search for your module/pres, there you will find your module material and online rooms for tutorials. - Remember that you can get to your module websites directly if you know your module code and presentation code. E.g. the direct URL for DD213 in 25J would be http://learn2.open.ac.uk/site/DD213-25J Help Centre - https://help.open.ac.uk/ If you need to submit an urgent EMA/TMA via the electronic-tutor-marked assignments (eTMA) system during this period: • Attach the eTMA file to an email and send it to [email protected]. Please only submit the eTMA by email if you are unable to do so via the website. • In the subject field you must put your Personal Identifier number, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g. P1234567/B999/01. Please note that the email submission of the TMA/EMA isn’t immediate and there will be a delayed receipt. If there’s no email receipt within 12 hours, the submission has been unsuccessful. For this reason, if submitting by email plenty of time should be allowed for the EMA/TMA to be received. For help submitting your EMA/TMA by email contact Computing Helpdesk on +44 (0)1908 653972. Visit https://help.open.ac.uk/contact to find our opening hours or to start a Web Chat. Please don’t email EMA/TMA directly to tutors. Please accept our apologies for any concern or inconvenience caused by this issue.
- investigating Jul 21, 2026, 08:41 AM UTC
We are continuing to work on resolving this issue and will share further updates soon. We apologise for the inconvenience that this is causing.
- monitoring Jul 21, 2026, 02:41 PM UTC
Following changes made this afternoon, we are seeing improved performance on StudentHome. We are continuing to closely monitor this. Once again, we apologise for the inconvenience that this has caused.
- monitoring Jul 22, 2026, 08:32 AM UTC
We continue to see steady performance on the site, and increased monitoring is ongoing.
Minor June 17, 2026 Submitting TMAs - please go via StudentHome 19h 7m Major Incident, Major Incident (Major Incident), eTMA submission system, eTMA submission system (eTMA submission system — eTMA) and 2 more
Started Jun 17, 2026, 03:48 PM UTC· resolved Jun 18, 2026, 10:56 AM UTC
- identified Jun 17, 2026, 03:48 PM UTC
We are currently experiencing some technical issues which means when trying to access the TMA/EMA service link via the assessments tab on the module website you may encounter an 'unexpected error' message. We are working to resolve the problem as quickly as we can, but in meantime access can be made via the TMA/EMA link on your StudentHome page. Please accept our apologies for any concern or inconvenience caused by this issue.
Major June 11, 2026 Intermittent issue on OU websites (not VLE module websites) 35m Major Incident, Major Incident (Major Incident)
Started Jun 11, 2026, 01:17 PM UTC· resolved Jun 11, 2026, 01:53 PM UTC
- investigating Jun 11, 2026, 01:17 PM UTC
We are currently experiencing some technical issues which might mean that accessing and using OU websites (not VLE module websites) is not possible. We are working to resolve the problem as quickly as we can. Please accept our apologies for any inconvenience caused by this issue.
Major May 28, 2026 Registration Systems Issue 1h 52m Major Incident, Major Incident (Major Incident), Registration websites, Other services (Other services — Marketing & Registration)
Started May 28, 2026, 10:09 AM UTC· resolved May 28, 2026, 12:02 PM UTC
- identified May 28, 2026, 10:09 AM UTC
We are currently experiencing some technical issues which means students will be unable to complete registrations and enrolments for study. We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.
Major May 28, 2026 On-going issues impacting multiple services 2h Major Incident, Major Incident (Major Incident), Dashboard, Dashboard (Dashboard — Study Dashboard) and 4 more
Started May 28, 2026, 10:01 AM UTC· resolved May 28, 2026, 12:02 PM UTC
- identified May 28, 2026, 10:01 AM UTC
There are database issues currently which are impacting services such as: - AL Dashboard - Assessment Calculator - Online registrations (OUTIS1BD) We're working to resolve the issue as a priority and apologise for the inconvenience caused.
Minor May 28, 2026 Issues with Circe 4h 37m Major Incident, Major Incident (Major Incident)
Started May 28, 2026, 07:24 AM UTC· resolved May 28, 2026, 12:02 PM UTC
- investigating May 28, 2026, 07:24 AM UTC
We are currently experiencing some technical issues with CIRCE where you may be unable to access some of the Applets or Weblets. We will share further updates soon and apologise for any inconvenience caused by this issue.
Minor May 22, 2026 Student Finance England (SFE) for 2026/27 applications - revised open date 3d 21h Major Incident, Major Incident (Major Incident), Other services, Other services (Other services — VOICE)
Started May 22, 2026, 04:22 PM UTC· resolved May 26, 2026, 01:30 PM UTC
- identified May 22, 2026, 04:22 PM UTC
Applications will be open on Tuesday 26th May from 11:00 for Student Finance England (SFE) 2026/27 applications. Apologies for any inconvenience caused.
Minor May 13, 2026 Resolved: Issues with account creations 5d Major Incident, Major Incident (Major Incident), Other services, Other services (Other services — Marketing & Registration)
Started May 13, 2026, 03:29 PM UTC· resolved May 18, 2026, 04:28 PM UTC
- investigating May 13, 2026, 03:29 PM UTC
We are currently experiencing some technical issues with account creations which are being investigated. This may also mean that password resets will be impacted. We will share further updates soon and apologise for any inconvenience caused by this issue.
- investigating May 13, 2026, 03:52 PM UTC
This issue has been caused by one of our suppliers, we are working with them to resolve this. The issue looks to have started around 10pm 12th May and is still on-going. We will share further updates when they become available to us and apologise for any inconvenience this has caused.
- identified May 14, 2026, 07:58 AM UTC
Accounts that have been created since 21:30 on Wednesday evening (13th May) should be working as normal. For accounts created between these dates we are still working to get them available for use: • Start: 12/05/2026 21:56 • End: 13/05/2026 21:30 We apologise for any inconvenience caused by this issue.
- identified May 14, 2026, 04:42 PM UTC
Accounts created between these dates should now be working/available for use: • Start: 12/05/2026 21:56 • End: 13/05/2026 15:30 Work on the accounts created between 15:30 until 21:30 13th May is still on-going.
- monitoring May 15, 2026, 09:32 AM UTC
Accounts created between these dates should now be working/available for use: • Start: 13/05/2026 15:30 • End: 14/05/2026 00:00 These 2 batches should mean we have covered the outage period now. No further action remaining. We apologise for the delay and inconvenience caused.
Major May 11, 2026 Login issues for OU online services 35m Major Incident, Major Incident (Major Incident), StudentHome, StudentHome (StudentHome)
Started May 11, 2026, 02:56 PM UTC· resolved May 11, 2026, 03:31 PM UTC
- identified May 11, 2026, 02:56 PM UTC
We're aware of issues currently for students logging in to OU online services such as StudentHome. This is under investigation by our 3rd party provider and we will update once we know more. We apologise for the inconvenience caused.
Minor April 27, 2026 EMA/TMA Intermittent Issues 4d 2h Major Incident, Major Incident (Major Incident), eTMA submission system, eTMA submission system (eTMA submission system — eTMA)
Started Apr 27, 2026, 09:26 AM UTC· resolved May 01, 2026, 11:31 AM UTC
- investigating Apr 27, 2026, 09:26 AM UTC
We are currently experiencing some intermittent issues which means that you may experience an 401 error when trying to access the eTMA system. We are aware of this issue. Please try again by either refreshing the page or login via private browsing method e.g incognito mode. We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.
- identified Apr 28, 2026, 02:47 PM UTC
We've made some changes to hopefully improve the stability of the eTMA system. If you do encounter any issues whilst accessing/submitting TMAs please try again a few minutes later. We are continuing to work on a permanent solution and apologise for any inconvenience caused.
- monitoring Apr 29, 2026, 05:49 PM UTC
Additional work has been completed to try and help restore stability to the eTMA application. We are aware of the repeated issues recently and apologise for the inconvenience caused. We are continuing to monitor the situation and make the necessary changes and appreciate your patience during this time.
- monitoring Apr 30, 2026, 11:43 AM UTC
We’ve been monitoring this morning and don’t see any repeat of the errors we saw as part of our investigation into the recent issues with TMA submissions. At the time of posting this no new issues have been reported. With the exception of some delayed TMA submission emails which are been looked at separately but they are still going out, just delayed in some cases. We apologise for the inconvenience caused by these issues recently.