Open University had 10 outages in the last 2 years totaling 417h 48m of downtime — averaging 0.4 incidents per month.
There were 10 Open University outages since April 27, 2026 totaling 417h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing some technical issues which might mean that accessing and using OU websites (not VLE module websites) is not possible. We are working to resolve the problem as quickly as we can. Please accept our apologies for any inconvenience caused by this issue.
We are currently experiencing some technical issues which means students will be unable to complete registrations and enrolments for study. We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.
There are database issues currently which are impacting services such as: - AL Dashboard - Assessment Calculator - Online registrations (OUTIS1BD) We're working to resolve the issue as a priority and apologise for the inconvenience caused.
We are currently experiencing some technical issues with CIRCE where you may be unable to access some of the Applets or Weblets. We will share further updates soon and apologise for any inconvenience caused by this issue.
Applications will be open on Tuesday 26th May from 11:00 for Student Finance England (SFE) 2026/27 applications. Apologies for any inconvenience caused.
We are currently experiencing some technical issues with account creations which are being investigated. This may also mean that password resets will be impacted. We will share further updates soon and apologise for any inconvenience caused by this issue.
This issue has been caused by one of our suppliers, we are working with them to resolve this. The issue looks to have started around 10pm 12th May and is still on-going. We will share further updates when they become available to us and apologise for any inconvenience this has caused.
Accounts that have been created since 21:30 on Wednesday evening (13th May) should be working as normal. For accounts created between these dates we are still working to get them available for use: • Start: 12/05/2026 21:56 • End: 13/05/2026 21:30 We apologise for any inconvenience caused by this issue.
Accounts created between these dates should now be working/available for use: • Start: 12/05/2026 21:56 • End: 13/05/2026 15:30 Work on the accounts created between 15:30 until 21:30 13th May is still on-going.
Accounts created between these dates should now be working/available for use: • Start: 13/05/2026 15:30 • End: 14/05/2026 00:00 These 2 batches should mean we have covered the outage period now. No further action remaining. We apologise for the delay and inconvenience caused.
We're aware of issues currently for students logging in to OU online services such as StudentHome. This is under investigation by our 3rd party provider and we will update once we know more. We apologise for the inconvenience caused.
We are currently experiencing some technical issues which might mean you can’t access VOICE. The following VOICE functions will be impacted: • For staff: updates to contact information in CIRCE will fail, and CAMEL will not be able to retrieve data from VOICE to send emails. • Students won’t be able to view or book on tutorials. • Enquirers won’t be able to access their My Account page. • Tutors will not be able to view tutorial information. • Corporate accounts will not be able to access SponsorHome. We are working to resolve the problem as quickly as we can. Please accept our apologies for any inconvenience caused by this issue.
We are currently experiencing some intermittent issues which means that you may experience an 401 error when trying to access the eTMA system. We are aware of this issue. Please try again by either refreshing the page or login via private browsing method e.g incognito mode. We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.
We've made some changes to hopefully improve the stability of the eTMA system. If you do encounter any issues whilst accessing/submitting TMAs please try again a few minutes later. We are continuing to work on a permanent solution and apologise for any inconvenience caused.
Additional work has been completed to try and help restore stability to the eTMA application. We are aware of the repeated issues recently and apologise for the inconvenience caused. We are continuing to monitor the situation and make the necessary changes and appreciate your patience during this time.
We’ve been monitoring this morning and don’t see any repeat of the errors we saw as part of our investigation into the recent issues with TMA submissions. At the time of posting this no new issues have been reported. With the exception of some delayed TMA submission emails which are been looked at separately but they are still going out, just delayed in some cases. We apologise for the inconvenience caused by these issues recently.