Resolved after 6 days 18 hours, affecting Major Incident and Major Incident (Major Incident) and 1 more, on July 20, 2026.
We continue to see steady performance on the site, and increased monitoring is ongoing.
Affected components
Update timeline
- investigating Jul 20, 2026, 02:36 PM UTC
The University is currently experiencing some technical issues which mean that you may be unable to access StudentHome at the moment. We are working to resolve these problems as quickly as possible. We will provide regular updates, so please keep checking this site. Follow the links below to access your module website and Help Centre: Module websites – https://learn2.open.ac.uk - Module websites are still available, you can go to learn2.open.ac.uk and browse/search for your module/pres, there you will find your module material and online rooms for tutorials. - Remember that you can get to your module websites directly if you know your module code and presentation code. E.g. the direct URL for DD213 in 25J would be http://learn2.open.ac.uk/site/DD213-25J Help Centre - https://help.open.ac.uk/ If you need to submit an urgent EMA/TMA via the electronic-tutor-marked assignments (eTMA) system during this period: • Attach the eTMA file to an email and send it to [email protected]. Please only submit the eTMA by email if you are unable to do so via the website. • In the subject field you must put your Personal Identifier number, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g. P1234567/B999/01. Please note that the email submission of the TMA/EMA isn’t immediate and there will be a delayed receipt. If there’s no email receipt within 12 hours, the submission has been unsuccessful. For this reason, if submitting by email plenty of time should be allowed for the EMA/TMA to be received. For help submitting your EMA/TMA by email contact Computing Helpdesk on +44 (0)1908 653972. Visit https://help.open.ac.uk/contact to find our opening hours or to start a Web Chat. Please don’t email EMA/TMA directly to tutors. Please accept our apologies for any concern or inconvenience caused by this issue.
- investigating Jul 21, 2026, 08:41 AM UTC
We are continuing to work on resolving this issue and will share further updates soon. We apologise for the inconvenience that this is causing.
- monitoring Jul 21, 2026, 02:41 PM UTC
Following changes made this afternoon, we are seeing improved performance on StudentHome. We are continuing to closely monitor this. Once again, we apologise for the inconvenience that this has caused.
- monitoring Jul 22, 2026, 08:32 AM UTC
We continue to see steady performance on the site, and increased monitoring is ongoing.
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