Open University incident

Issues with account creations & password resets

Minor Ongoing View vendor source →

Open University is currently experiencing a minor incident affecting Major Incident and Major Incident (Major Incident) and 1 more component, which began 59 min ago. The vendor's full update timeline is below.

Started
May 13, 2026, 03:29 PM UTC
Resolved
Ongoing
Duration
● 58m
Detected by Pingoru
May 13, 2026, 03:29 PM UTC

Affected components

Major IncidentMajor Incident (Major Incident)Other servicesOther services (Marketing & Registration)

Update timeline

  1. investigating May 13, 2026, 03:29 PM UTC

    We are currently experiencing some technical issues with account creations which are being investigated. This may also mean that password resets will be impacted. We will share further updates soon and apologise for any inconvenience caused by this issue.

  2. investigating May 13, 2026, 03:52 PM UTC

    This issue has been caused by one of our suppliers, we are working with them to resolve this. The issue looks to have started around 10pm 12th May and is still on-going. We will share further updates when they become available to us and apologise for any inconvenience this has caused.