Open University incident

Login issues for OU online services

Major Resolved View vendor source →

Open University experienced a major incident on May 11, 2026 affecting Major Incident and Major Incident (Major Incident) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:56 PM UTC
Resolved
May 11, 2026, 03:31 PM UTC
Duration
35m
Detected by Pingoru
May 11, 2026, 02:56 PM UTC

Affected components

Major IncidentMajor Incident (Major Incident)StudentHomeStudentHome (StudentHome)

Update timeline

  1. identified May 11, 2026, 02:56 PM UTC

    We're aware of issues currently for students logging in to OU online services such as StudentHome. This is under investigation by our 3rd party provider and we will update once we know more. We apologise for the inconvenience caused.