Onfido incident
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)
Onfido experienced a major incident on October 9, 2025 affecting Identity Enhanced and Identity Enhanced, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 09:41 AM UTC
TaT of Identity Enhanced are affected and could be lower than usual. We are in contact with our providers in order to resolve this issue as soon as possible
- investigating Oct 09, 2025, 09:42 AM UTC
We are continuing to investigate this issue.
- identified Oct 09, 2025, 09:45 AM UTC
We are in contact with our providers in order to resolve this issue as soon as possible
- identified Oct 09, 2025, 10:36 AM UTC
Our provider is working on fixing the issue.
- identified Oct 09, 2025, 11:29 AM UTC
The issue is identified, and the provider is working on the fix, but does not provide an ETA yet.
- identified Oct 09, 2025, 12:28 PM UTC
Our provider has identified the issue and is actively working on a fix.
- resolved Oct 09, 2025, 12:54 PM UTC
The issue on the provider's side was resolved. All the affected reports will be fixed.