Onfido incident

Delays on Dashboard

Minor Resolved View vendor source →

Onfido experienced a minor incident on December 9, 2025 affecting Dashboard, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 01:33 PM UTC
Resolved
Dec 09, 2025, 01:46 PM UTC
Duration
12m
Detected by Pingoru
Dec 09, 2025, 01:33 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Dec 09, 2025, 01:33 PM UTC

    We accumulated a large backlog of messages to update OpenSearch and we are currently processing it. The backlog should be cleared in the next hours.

  2. resolved Dec 09, 2025, 01:46 PM UTC

    This incident has been resolved.