Onfido incident

Services down in US region

Critical Resolved View vendor source →

Onfido experienced a critical incident on October 20, 2025 affecting API and Dashboard and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:48 AM UTC
Resolved
Oct 20, 2025, 10:07 AM UTC
Duration
3h 19m
Detected by Pingoru
Oct 20, 2025, 06:48 AM UTC

Affected components

APIDashboardDocument VerificationFacial SimilarityWatchlistIdentity EnhancedWebhooksKnown facesAutofillDevice Intelligence

Update timeline

  1. investigating Oct 20, 2025, 09:46 AM UTC

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region. The same issue impacted StatusPage and delayed publishing this notice. Check processing has since resumed. We are monitoring and assessing the situation.

  2. monitoring Oct 20, 2025, 09:46 AM UTC

    Services have been operational since 9:26 UTC. We are monitoring the recovery.

  3. monitoring Oct 20, 2025, 09:47 AM UTC

    Systems are stable. We continue to monitor.

  4. resolved Oct 20, 2025, 10:07 AM UTC

    The incident is resolved. The root cause was an issue with AWS in the US region that impacted many AWS services. We will prepare and publish a post mortem in the coming days.