Onfido incident

QES performance is affected in EU

Notice Resolved View vendor source →

Onfido experienced a notice incident on October 20, 2025 affecting QES, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:57 AM UTC
Resolved
Oct 20, 2025, 12:28 PM UTC
Duration
2h 30m
Detected by Pingoru
Oct 20, 2025, 09:57 AM UTC

Affected components

QES

Update timeline

  1. identified Oct 20, 2025, 09:57 AM UTC

    The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.

  2. monitoring Oct 20, 2025, 09:58 AM UTC

    The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.

  3. monitoring Oct 20, 2025, 11:57 AM UTC

    The OTP provider is currently facing ongoing performance issues, which are significantly impacting QES workflows.

  4. resolved Oct 20, 2025, 12:28 PM UTC

    This incident has been resolved.