Onfido incident

QES/OTP performance is degraded

Notice Resolved View vendor source →

Onfido experienced a notice incident on October 20, 2025 affecting QES, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:48 PM UTC
Resolved
Oct 20, 2025, 08:22 PM UTC
Duration
5h 33m
Detected by Pingoru
Oct 20, 2025, 02:48 PM UTC

Affected components

QES

Update timeline

  1. identified Oct 20, 2025, 02:48 PM UTC

    We are experiencing degraded performance with QES and OTP services due to an ongoing issue involving AWS and our OTP provider. Our teams are actively working to resolve the situation and restore optimal functionality as soon as possible.

  2. resolved Oct 20, 2025, 08:22 PM UTC

    This incident has been resolved.