OfferingTree Outage History

Started Oct 12, 2026, 09:31 PM UTC· resolved Oct 12, 2026, 09:37 PM UTC

1. monitoring Oct 12, 2026, 09:31 PM UTC

   Between about 2:40 PM and 5:20 PM ET today, scheduled newsletters and messages were delayed by a problem with our job scheduler; the issue has been fixed, the delayed sends are going out now, and we're continuing to monitor.

2. resolved Oct 12, 2026, 09:37 PM UTC

   This incident has been resolved.

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Started Mar 03, 2026, 08:30 PM UTC· resolved Mar 03, 2026, 08:45 PM UTC

1. resolved Mar 03, 2026, 08:49 PM UTC

   We experienced a brief period of downtime affecting the OfferingTree platform between 3:36 PM and 3:43 PM EST. Our engineering team has identified and resolved the issue, and all services are now back online and operating normally. We apologize for any inconvenience this may have caused.

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Started Dec 08, 2025, 04:44 PM UTC· resolved Dec 08, 2025, 09:04 PM UTC

1. investigating Dec 08, 2025, 04:44 PM UTC

   We are currently investigating an issue with customers in the EU/UK who are using our name.com domain provider for their domains. It appears that there is a DNS problem causing these sites to not load in these regions. We are collaborating with name.com to resolve this issue. If you manage your domain through your own domain provider or are not located in the EU/UK, this should not be an issue for you.

2. monitoring Dec 08, 2025, 05:17 PM UTC

   Name.com has identified the DNS issue in specific global regions and has deployed a fix. We are closely monitoring this to ensure that the fix is working correctly for domains in the EU and the UK.

3. resolved Dec 08, 2025, 09:04 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 03:52 PM UTC· resolved Nov 18, 2025, 05:48 PM UTC

1. monitoring Nov 18, 2025, 03:52 PM UTC

   We're still experiencing some issues from Cloudflare as they continue to bring things back to a 100%

2. monitoring Nov 18, 2025, 05:47 PM UTC

   Cloudflare is continuing to monitor their resolution, but everything seems to be running normally on OfferingTree at this time.

3. resolved Nov 18, 2025, 05:48 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 11:41 AM UTC· resolved Nov 18, 2025, 02:58 PM UTC

1. investigating Nov 18, 2025, 11:41 AM UTC

   We are currently investigating an issue with one of our infrastructure providers, Cloudflare, which is currently experiencing an issue. We'll provide updates as soon as we have them. View Cloudflare's incident details here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

2. investigating Nov 18, 2025, 12:28 PM UTC

   Cloudflare is continuing to work on resolving this issue and we hope that they restore service soon.

3. monitoring Nov 18, 2025, 12:34 PM UTC

   Cloudflare is working to resolve the issue on their end. We’re seeing sites gradually come back online.

4. investigating Nov 18, 2025, 01:12 PM UTC

   Cloudflare is continuing to work to resolve the issue on their end. We'll provide an update when they have identified and resolved the issue

5. identified Nov 18, 2025, 01:25 PM UTC

   Cloudflare has identified the error on their end and is actively working to resolve it. We will provide updates as soon as we have them.

6. monitoring Nov 18, 2025, 02:45 PM UTC

   Cloudflare has deployed a fix for the issue and we are continuing to monitor this. We are seeing that sites are coming back up.

7. resolved Nov 18, 2025, 02:58 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 03:35 PM UTC· resolved Oct 20, 2025, 08:40 PM UTC

1. investigating Oct 20, 2025, 03:35 PM UTC

   Our platform provider is experience degraded performance. We are monitoring the issue.

2. identified Oct 20, 2025, 05:10 PM UTC

   Our service provide has identified the issue and is working on a fix.

3. monitoring Oct 20, 2025, 06:49 PM UTC

   The sites affected by this incident appear to be back up. We are monitoring the situation.

4. resolved Oct 20, 2025, 08:40 PM UTC

   All systems are operating normally.

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Started Sep 25, 2025, 07:04 PM UTC· resolved Sep 25, 2025, 10:53 PM UTC

1. investigating Sep 25, 2025, 07:04 PM UTC

   We are currently investigating this issue.

2. investigating Sep 25, 2025, 07:11 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 25, 2025, 08:24 PM UTC

   We’ve found the problem and are working on fixing it. Your websites should be working fine, but they might be a bit slow until everything is sorted out.

4. identified Sep 25, 2025, 09:31 PM UTC

   We’re still working on a fix for this issue. Most sites should be working fine, but they might take a bit longer to load. We’ll let you know as soon as it’s fixed!

5. monitoring Sep 25, 2025, 10:08 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Sep 25, 2025, 10:53 PM UTC

   This incident has been resolved.

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Started Sep 11, 2025, 09:28 AM UTC· resolved Sep 11, 2025, 02:46 PM UTC

1. identified Sep 11, 2025, 09:28 AM UTC

   We are investigating a delay with outbound emails caused by a provider issue. A fix is in progress, and all queued emails will be sent once resolved. We will update you shortly.

2. identified Sep 11, 2025, 11:13 AM UTC

   We are continuing to work with our email provider and will send an update as soon as email service is fully restored

3. identified Sep 11, 2025, 02:01 PM UTC

   We are continuing to work with our email provider and will send an update as soon as email service is fully restored. Please note that business whose emails are being sent using their own domain are not affected by this issue, and it is only affecting those who send email through the default offeringtree.com email address.

4. resolved Sep 11, 2025, 02:46 PM UTC

   This incident has been resolved and emails are now being delivered normally.

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Started Jun 12, 2025, 08:16 PM UTC· resolved Jun 12, 2025, 09:26 PM UTC

1. identified Jun 12, 2025, 08:16 PM UTC

   We're currently experiencing an issue with OfferingTree sites due to a problem with Google Cloud Platform, which stores our files. This may cause sites to not fully load and require a refresh. Google is actively working on a fix, and we'll update you as soon as it's resolved. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1

2. monitoring Jun 12, 2025, 09:04 PM UTC

   Google has rolled out a fix for the underlying Cloud Platform issue. We're observing positive signs that OfferingTree sites are loading correctly again. We'll keep a close eye on performance to confirm full resolution.

3. resolved Jun 12, 2025, 09:26 PM UTC

   This incident has been resolved.

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Started Jun 10, 2025, 10:58 AM UTC· resolved Jun 11, 2025, 01:44 AM UTC

1. investigating Jun 10, 2025, 10:58 AM UTC

   We are experiencing a partial service degradation due to a major outage with Heroku, our infrastructure provider. Our sites remain unaffected, but functions such as email sending, reminders, automations, and report processing are currently impacted. We are actively monitoring the situation and will provide an update in 30 minutes.

2. investigating Jun 10, 2025, 11:50 AM UTC

   We're currently experiencing an issue with our infrastructure provider, Heroku, which is impacting our ability to send email reminders, run automations, and generate reports. Heroku is actively investigating, and we're closely monitoring the situation. We'll send an update as soon as we have more information.

3. investigating Jun 10, 2025, 01:12 PM UTC

   We're still experiencing an issue with our infrastructure provider, Heroku, who is actively working on a fix. This is currently impacting all background processes for your account, including sending emails, reminders, running automations, and generating Zoom links. We'll provide an update as soon as Heroku resolves the issue.

4. investigating Jun 10, 2025, 01:27 PM UTC

   We're still experiencing an issue with our infrastructure provider, Heroku, who is actively working on a fix. This is currently impacting all background processes for your account, including sending emails, reminders, running automations, and generating Zoom links. We'll provide an update as soon as Heroku resolves the issue.

5. identified Jun 10, 2025, 03:22 PM UTC

   Our infrastructure provider, Heroku, has successfully identified the root cause of the issue and is now in the process of restoring service. We are observing positive signs, with background jobs processing more efficiently and emails slowly beginning to deliver. While progress is being made, we anticipate that full system restoration may take another few hours. We will send another update as soon as we have more details.

6. identified Jun 10, 2025, 06:17 PM UTC

   Heroku is continuing to apply a fix for their ongoing issue. We're observing emails being delivered slowly, but other background jobs like automations, reports, and Zoom link generation are not yet fully functional. We will continue to monitor the situation closely and provide an update as soon as more information is available.

7. monitoring Jun 10, 2025, 09:36 PM UTC

   We're happy to report that Heroku is making significant progress in restoring services. We're now observing emails being delivered and background work being performed. While full functionality is not yet confirmed, we're actively monitoring the situation and will provide a final update once the issue is completely resolved.

8. monitoring Jun 10, 2025, 11:39 PM UTC

   We're pleased to confirm that all services are now fully restored, with background jobs like automations running smoothly and emails delivering as expected. We will continue to monitor to ensure stability.

9. monitoring Jun 11, 2025, 01:43 AM UTC

   We are continuing to monitor for any further issues.

10. resolved Jun 11, 2025, 01:44 AM UTC

    This incident has been resolved.

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Started Nov 28, 2024, 03:35 PM UTC· resolved Nov 28, 2024, 05:26 PM UTC

1. identified Nov 28, 2024, 04:35 PM UTC

   Our email delivery partner is currently not delivering emails sent by the platform. We are working with them to get this resolved right away. We'll update you when this is fully resolved.

2. monitoring Nov 28, 2024, 04:44 PM UTC

   Our email delivery partner has resolved the issue on their end and has started delivering emails sent by our platform including emails that had been queued up earlier. We are continuing to monitor the situation.

3. resolved Nov 28, 2024, 05:26 PM UTC

   This incident has been resolved.

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Started Nov 19, 2024, 06:44 PM UTC· resolved Nov 19, 2024, 07:03 PM UTC

1. monitoring Nov 19, 2024, 06:44 PM UTC

   A fix has been implemented and we are monitoring the results.

2. resolved Nov 19, 2024, 07:03 PM UTC

   This incident has been resolved.

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