OfferingTree experienced a major incident on December 8, 2025 affecting Custom Domain Sites, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2025, 04:44 PM UTC
We are currently investigating an issue with customers in the EU/UK who are using our name.com domain provider for their domains. It appears that there is a DNS problem causing these sites to not load in these regions. We are collaborating with name.com to resolve this issue. If you manage your domain through your own domain provider or are not located in the EU/UK, this should not be an issue for you.
- monitoring Dec 08, 2025, 05:17 PM UTC
Name.com has identified the DNS issue in specific global regions and has deployed a fix. We are closely monitoring this to ensure that the fix is working correctly for domains in the EU and the UK.
- resolved Dec 08, 2025, 09:04 PM UTC
This incident has been resolved.