OfferingTree experienced a major incident on September 25, 2025 affecting Custom Domain Sites and Sub-domain Sites, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Custom Domain SitesSub-domain Sites
Update timeline
- investigating Sep 25, 2025, 07:04 PM UTC
We are currently investigating this issue.
- investigating Sep 25, 2025, 07:11 PM UTC
We are continuing to investigate this issue.
- identified Sep 25, 2025, 08:24 PM UTC
We’ve found the problem and are working on fixing it. Your websites should be working fine, but they might be a bit slow until everything is sorted out.
- identified Sep 25, 2025, 09:31 PM UTC
We’re still working on a fix for this issue. Most sites should be working fine, but they might take a bit longer to load. We’ll let you know as soon as it’s fixed!
- monitoring Sep 25, 2025, 10:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2025, 10:53 PM UTC
This incident has been resolved.