OfferingTree experienced a major incident on September 11, 2025 affecting Email Delivery, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2025, 09:28 AM UTC
We are investigating a delay with outbound emails caused by a provider issue. A fix is in progress, and all queued emails will be sent once resolved. We will update you shortly.
- identified Sep 11, 2025, 11:13 AM UTC
We are continuing to work with our email provider and will send an update as soon as email service is fully restored
- identified Sep 11, 2025, 02:01 PM UTC
We are continuing to work with our email provider and will send an update as soon as email service is fully restored. Please note that business whose emails are being sent using their own domain are not affected by this issue, and it is only affecting those who send email through the default offeringtree.com email address.
- resolved Sep 11, 2025, 02:46 PM UTC
This incident has been resolved and emails are now being delivered normally.