Upstream Platform Infrastructure provider outage

Update timeline

1. investigating Jun 10, 2025, 10:58 AM UTC

   We are experiencing a partial service degradation due to a major outage with Heroku, our infrastructure provider. Our sites remain unaffected, but functions such as email sending, reminders, automations, and report processing are currently impacted. We are actively monitoring the situation and will provide an update in 30 minutes.

2. investigating Jun 10, 2025, 11:50 AM UTC

   We're currently experiencing an issue with our infrastructure provider, Heroku, which is impacting our ability to send email reminders, run automations, and generate reports. Heroku is actively investigating, and we're closely monitoring the situation. We'll send an update as soon as we have more information.

3. investigating Jun 10, 2025, 01:12 PM UTC

   We're still experiencing an issue with our infrastructure provider, Heroku, who is actively working on a fix. This is currently impacting all background processes for your account, including sending emails, reminders, running automations, and generating Zoom links. We'll provide an update as soon as Heroku resolves the issue.

4. investigating Jun 10, 2025, 01:27 PM UTC

   We're still experiencing an issue with our infrastructure provider, Heroku, who is actively working on a fix. This is currently impacting all background processes for your account, including sending emails, reminders, running automations, and generating Zoom links. We'll provide an update as soon as Heroku resolves the issue.

5. identified Jun 10, 2025, 03:22 PM UTC

   Our infrastructure provider, Heroku, has successfully identified the root cause of the issue and is now in the process of restoring service. We are observing positive signs, with background jobs processing more efficiently and emails slowly beginning to deliver. While progress is being made, we anticipate that full system restoration may take another few hours. We will send another update as soon as we have more details.

6. identified Jun 10, 2025, 06:17 PM UTC

   Heroku is continuing to apply a fix for their ongoing issue. We're observing emails being delivered slowly, but other background jobs like automations, reports, and Zoom link generation are not yet fully functional. We will continue to monitor the situation closely and provide an update as soon as more information is available.

7. monitoring Jun 10, 2025, 09:36 PM UTC

   We're happy to report that Heroku is making significant progress in restoring services. We're now observing emails being delivered and background work being performed. While full functionality is not yet confirmed, we're actively monitoring the situation and will provide a final update once the issue is completely resolved.

8. monitoring Jun 10, 2025, 11:39 PM UTC

   We're pleased to confirm that all services are now fully restored, with background jobs like automations running smoothly and emails delivering as expected. We will continue to monitor to ensure stability.

9. monitoring Jun 11, 2025, 01:43 AM UTC

   We are continuing to monitor for any further issues.

10. resolved Jun 11, 2025, 01:44 AM UTC

    This incident has been resolved.