Octopus Smart Signage incident
Analytics Server Degraded Response / High Load Incident
Octopus Smart Signage experienced a minor incident on May 9, 2026 affecting Analytics Service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 09, 2026, 07:19 AM UTC
Status: Identified "Summary: The analytics server is currently experiencing high load, resulting in degraded response times. The root cause has been identified and a fix is actively being applied. Impact: Analytics services are responding slowly or may be intermittently unavailable for end users. Current Status: Issue identified. Mitigation in progress. Next Update: Will be provided once the fix has been deployed and the service is confirmed stable. " Affected components Analytics Service (Full outage)
- monitoring May 09, 2026, 07:33 AM UTC
Status: Monitoring "Status: Resolved — Monitoring The issue affecting the analytics server has been resolved. The fix has been successfully applied and the service is back to normal operation. The team is actively monitoring to ensure stability is maintained. No further action is required at this time. This incident will be closed once the monitoring period is complete. " Affected components Analytics Service (Degraded performance)
- resolved May 09, 2026, 07:42 AM UTC
Status: Resolved "Status: Resolved ✓ The analytics server high load incident has been fully resolved. The fix was applied successfully, the service operated normally during the monitoring period, and no further issues were detected. This incident is now closed. " Affected components Analytics Service (Operational)