Device Status Monitoring Issue in CMS

Update timeline

1. investigating Feb 24, 2026, 01:45 PM UTC

   Status: Investigating We are currently experiencing an issue affecting device status monitoring within the CMS. At this time, screen connectivity statuses (online/offline) cannot be accurately tracked or displayed in the CMS dashboard. Our technical team is actively investigating the root cause of the issue. There is no confirmed impact on content playback at this stage; the issue is limited to status visibility within the CMS. We will provide further updates as soon as more information becomes available. Affected components CMS Service (Degraded performance) Report Service (Full outage) CMS (Degraded performance)

2. resolved Feb 24, 2026, 02:53 PM UTC

   Status: Resolved The issue affecting device status monitoring in the CMS has been resolved. Screen connectivity statuses (online/offline) are now being reported and displayed correctly in the CMS dashboard. Our technical team has implemented the necessary fixes to restore normal monitoring functionality. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding. Affected components CMS Service (Operational) Report Service (Operational) CMS (Operational)