Resolved after 8 hours 13 minutes, affecting Document Processing, on June 18, 2024.
Our document processing system has returned to normal operations so we are resolving this incident. We expect the backlog in documents to be fully cleared shortly.
Affected components
Update timeline
- investigating Jun 18, 2024, 06:59 PM UTC
We are currently experiencing delays in Document verification due to degraded performance with our document processing system. We are currently investigating the issue and will provide more information as it becomes available.
- monitoring Jun 18, 2024, 09:04 PM UTC
Our document processing system is now recovering after a bug fix for this issue was released. We are currently working through a backlog of documents.
- resolved Jun 19, 2024, 03:13 AM UTC
Our document processing system has returned to normal operations so we are resolving this incident. We expect the backlog in documents to be fully cleared shortly.
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