Ocrolus incident

Detect Degraded Performance

Resolved after 1 hour 35 minutes, affecting Detect, on January 31, 2025.

resolved Jan 31, 2025, 02:22 AM UTC

The fix for this issue was successful and Detect service has returned to normal.

Started
Jan 31, 2025, 12:47 AM UTC
Resolved
Jan 31, 2025, 02:22 AM UTC
Duration
1h 35m
Detected by Pingoru
Jan 31, 2025, 12:47 AM UTC

Affected components

Detect

Update timeline

  1. investigating Jan 31, 2025, 12:47 AM UTC

    We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

  2. monitoring Jan 31, 2025, 01:04 AM UTC

    We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

  3. resolved Jan 31, 2025, 02:22 AM UTC

    The fix for this issue was successful and Detect service has returned to normal.

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