Resolved after 1 day 20 hours, affecting US Platform 2, on January 29, 2023.
All projects are now up to date with the latest scans. All schedule reports that should have run over the last weekend were resumed and completed successfully. We are continuing to review the performance of the instance and monitor for any ongoing issues.
Affected components
Update timeline
- investigating Jan 29, 2023, 08:25 PM UTC
We are investigating an issue with US2 where vulnerabilities in some projects are not showing up.
- identified Jan 29, 2023, 08:56 PM UTC
The issue has been identified and we are working on a fix.
- identified Jan 29, 2023, 09:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 30, 2023, 02:17 PM UTC
The web UI has been restored, however the platform is still in a degraded state. We are continuing to work on a fix.
- monitoring Jan 30, 2023, 02:32 PM UTC
All workers are running and scan files are ingesting. All scheduled reports have been paused for the next few hours to allow for scans to be imported and return to an up to date state.
- monitoring Jan 30, 2023, 09:22 PM UTC
Almost all backed up jobs have completed, and we anticipate that jobs that were generated in the last 24 hours will begin to run within the next hour. At that stage we will re-enable scheduled reports within the platform.
- monitoring Jan 31, 2023, 01:42 PM UTC
All projects are now up to date with the latest scans. All schedule reports that should have run over the last weekend were resumed and completed successfully. We are continuing to review the performance of the instance and monitor for any ongoing issues.
- resolved Jan 31, 2023, 05:22 PM UTC
This incident has been resolved.
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