Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Network Outage l Dodge Hall, Boston Campus
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on November 5, 2025 affecting Network Power and NUnet (Wired Network / Physical) and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2025, 01:06 PM UTC
IT teams are investigating reports of a network outage in Dodge Hall on Boston campus affecting Wi-Fi and wired internet due to a power generator test. Staff are en route to site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Nov 05, 2025, 01:42 PM UTC
The IT teams have identified the issue and are working as quickly as possible to restore internet service in Dodge. Expected ETA to have service restored is by 9:15 a.m. ET.
- investigating Nov 05, 2025, 02:34 PM UTC
IT teams have swapped out power supplies, but service hasn't yet returned. IT teams are investigating further. Next update is expected by 10 a.m. ET.
- identified Nov 05, 2025, 03:07 PM UTC
IT teams are working on a fix as quickly as possible to restore service. Next update is expected by 10:30 a.m. ET.
- monitoring Nov 05, 2025, 03:34 PM UTC
Wi-Fi and wired internet services are back in Dodge Hall. Teams are verifying that AV equipment is also back online and working as expected.
- resolved Nov 05, 2025, 03:40 PM UTC
All services in Dodge Hall are confirmed working as expected. Thanks for the community's patience while teams worked as quickly as possible to restore Wi-Fi and wireless service following this morning's power generator test.