Is Northbeam down?

Pixel data collection is disrupted due to networking infrastructure failures with our hosting providers. We are actively working on mitigation.

We are actively investigating mitigation steps for the pixel data collection disruption caused by networking infrastructure failures with our hosting providers. We will share another update as soon as we have more information.

We continue to actively investigate mitigation steps for the pixel data collection disruption caused by networking infrastructure failures with our hosting providers. We will share another update as soon as we have more information.

Pixel data collection is recovered from disruption caused by networking infrastructure failures with our hosting providers. We are continuing to monitor the health of the system closely.

We experienced a partial pixel data collection outage between 7:00pm PT on July 4 to 4:40 PT on July 5. Pixel data collection recovered around 4:40pm PT on July 5. For the impacted window, affected customers may see missing order and revenue in channel-level attribution reporting. However, total order and revenue was still captured in the Orders page, and top-line store-level performance remains properly represented. We are continuing to monitor the situation and assess the impact for affected accounts.

Pixel data is operating normally as of July 05, 16:35 pacific time. We continue to monitor the situation.

We are addressing delays in pixel data processing that began around 7:45a PT. During this time, some customers may see delays in data reporting for attributed metrics. We have isolated the issue to a processing backlog in part of our ingestion pipeline, and our engineering team is actively working to restore normal throughput. We will continue to share updates as progress is made.

Northbeam pixel data is delayed by approximately two hours.

We are aware of an upstream issue affecting the Vibe Ads integration that is causing gaps in Vibe Ads data in Northbeam. The upstream impact started on Thursday, Jun 25th 2026. As a result, customers with a Vibe integration may see delayed or inaccurate ad spend and performance metrics in their dashboards. Our engineering team is actively monitoring the issue. We will share another update as soon as we have more information or a recovery path.

We have started to see signs of recovery upstream. We will continue to monitor the issue until the data pipelines are caught up.

A network outage at a legacy infrastructure provider caused a disruption in pixel data collection from 7:25pm to 11:04pm PDT. Data collection has resumed. This incident affected customers still on our legacy infrastructure. During the disruption window, those customers experienced a loss of visit and event data. Because pixel events are sent from the visitor’s browser in real time, events that failed to deliver during this period cannot be recovered. Affected customers will see a gap in visits, pageviews, and attributed revenue for this window. The legacy third-party provider has recovered, and we are actively monitoring the situation. Migration off this legacy infrastructure has been underway for existing customers, and we will continue working directly with the remaining customers to complete that migration. We will also reach out to affected customers directly.

We are observing degraded performance and intermittent failures on Meta's side when attempting to fetch data from the Meta Ads API. We started observing these issues around 2026-06-10 5:45 PM ET. As a result, you may experience delays or inaccuracies in Facebook Ads performance metrics. Our engineering team is actively monitoring Meta’s API status. We will provide updates as soon as we have more information or a resolution path.