NISC Cloud incident
Disruption: iVUE Connect Operations, iVUE Connect Service
Resolved after 53 minutes, affecting iVUE Connect Operations and iVUE Connect Service, on October 27, 2026.
Update: Ticket Management is continuing to operate normally. This issue was caused by a memory issue with the TMS database. Thank you for your patience as the NISC team worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 27, 2026, 03:50 PM UTC
Members are currently reporting that Ticket Management is down. NISC is currently investigating.
- investigating Oct 27, 2026, 04:15 PM UTC
We are seeing that systems are recovering at this point. Please contact support if you are still seeing issues.
- investigating Oct 27, 2026, 04:25 PM UTC
Update: We are seeing some lingering issues, yet. NISC is investigating.
- investigating Oct 27, 2026, 04:49 PM UTC
This issue has been resolved and Members are reporting that tickets are now loading. Please contact support if you are still seeing issues. Thanks for your patience as we worked to resolve this issue.
- resolved Oct 27, 2026, 05:17 PM UTC
Update: Ticket Management is continuing to operate normally. This issue was caused by a memory issue with the TMS database. Thank you for your patience as the NISC team worked to resolve this issue.
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